Rest API authentication – Unauthorized

shloa · ‎2022-02-08

Hi,

When I tried to connect to api as describe in https://community.se.com/t5/EcoStruxure-IT-forum/are-there-any-examples-for-DCO-RestFul-API-usage-So...

I run:

curl -X GET --header 'Accept: application/json' 'https://<username>:<password>@<ServerIP>/api/v8.1/assets/search?q=<assetname>' -k

I got

Error: Unauthorized

The password does not contain special characters

What can be the problem?

shloa · ‎2022-02-15

Hi,

I asked to add another new account. This account also did not worked ether.

Then we understood that all the account that have access to API must belong to a specific LDAP group. After the new account added to that group everything works.

I dont know how I worked at all with the old account for a while.

Now it's working.

Thx.

See Answer In Context

CraigEl · ‎2022-02-08

I'm not familiar with the product but it appears that the password does not meet the password policy.

gsterling · ‎2022-02-09

Hello, the overall syntax you specified should work. I'm able to use the syntax against my own server.

curl -X GET --header 'Accept: application/json' 'https://<username>:<password>@<ServerIP>/api/v8.1/assets/search?q=<assetname>' -k

Couple of notes. As the other responder mentioned, unauthorized is a sign something is wrong with the credentials you specified or the access the user has in ITA.

The user account must be an ITA based user account, not a linux user. The user must be present in the users view of the ITA web client UI. The user must also have access to the data you're trying to access as the users permissions inside ITA determine the access the user has with REST.

Regards

Greg Sterling

shloa · ‎2022-02-13

Hi,

I was able to connect to the api from web browser and now it's stoped too.

The administrator said my user defined as any other users.

But I saw that other users can connect to the api from a web browser and also with curl!

What I need to check in my account definition? and what happen that it worked from web and suddenly stop working?

Thanks.

gsterling · ‎2022-02-14

If you cannot login to the ITA web client UI, then something is wrong with your account.

You are trying to login via the web client UI, using https://<ita-server>/, correct?

Is your user account local to ITA, or tied to Active Directory or LDAP.?

The permissions you have with REST api are based on the permissions defined in ITA, so solving the ability to logon to the web UI must occur first.

Regards

Greg Sterling

shloa · ‎2022-02-15

Hi,

I asked to add another new account. This account also did not worked ether.

Then we understood that all the account that have access to API must belong to a specific LDAP group. After the new account added to that group everything works.

I dont know how I worked at all with the old account for a while.

Now it's working.

Thx.

gsterling · ‎2022-02-15

Thanks for the update. We will assume your problem is now solved.

Regards

Greg Sterling