RF Code Connector imports same asset tag for all devices?

[DCIM_Support]

My RF Code connectors imports the same asset tag for all devices. The Asset tag is from the very first device that was manually associated. Any help?

(CID:110794348)

[DCIM_Support]

Hi Christopher.perez, thanks for posting. Lets see who can be of assistance here. @community any ideas?

Kind regards Ditte   

(CID:111413873)

[DCIM_Support]

Hi Christoper (Christopher.perez),

To be able to investigate the issue, it would be great if we could have a copy of your data: server logs, backup file, and few screen captures to illustrate the issue. I will send you an invite to my =S= box folder, so the files can be shared safely with me, if it's okay with you, thanks.

Kind regards

(CID:111415438)

[DCIM_Support]

Jef, I will be uploading docs this afternoon.

(CID:112623918)

[DCIM_Support]

Hi Christopher,

Just let you know that I have/had checked the shared box several times, but there have not been any uploads yet (that could have been helpful to investigate the reported issue).

By the way, might be irrelevant to this case, if you are running DCO 7.5, then it is highly recommended to upgraded the product to the latest version (currently 8.0.4), thanks.

Kind regards

(CID:113644744)

[DCIM_Support]

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