DCE Does not recognize new devices

[DCIM_Support]

I am trying to add a new device but the server does not add it, when revising for the web page if it responds ping with the IP of the device

 The device is an Uniflair 

(CID:110794307)

[DCIM_Support]

Hello Omar,

Please check if you have the last versión of DCE, also check if your server has the Uniflair_LE DDF installed if not, please, upgrade your server or request the Uniflair_LE DDF file, you can use the "Device Support" menu in your EcoStruxure IT Help Center personal page (for search and download the right file).

Regards,

Hola Omar, chequea la versión de tu DCE (que sea la ultima disponible), tambien chequea si tu servidor tiene instalado el archivo DDF Uniflair_LE, si no, actualiza el servidor o solicita el archivo Uniflair_LE, tambien puede usar la opción "Device Support" en el menú superior de tu pagina personal EcoStruxure IT Help Center.

Saludos,

Erlinson Bravo G.

(CID:110794328)

[DCIM_Support]

Dear Omar,

Couple of suggestions:

Please refer the K-base document to know the instructions to discover the devices in DCE software.

http://www.schneider-electric.com/en/faqs/FA177081/

You may also need to verify if you entered the correct user name and passsword of the device under device file transfer settings.

Please make sure that the SNMP version 1 is enabled on the device web interface, and you are entering the correct community string name while discovering the device. 

The DCE should be able to discover the device and show the link status even though the appropriate DDF file is not added to DCE. In order to view the parameters in DCE, the appropriate device DDF file needs to be uploaded. 

I hope this helps. 

Regards,

Bala

(CID:110794385)

[DCIM_Support]

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