Dry Contacts from NB250 not showing on device in DCE

[DCIM_Support]

Hi All,

I have a strange occurrence of getting a NB250 dry contacts to register as device inputs within data centre expert!  DCE version 7.4.2 and NB250 firmware is 6.4.5.

I have requested device scans to reload the inputs from the NB250, however this doesn't collect these inputs.  We need to get this one working as we alert and monitor centrally not from end nodes, as they SNMP trap there alerts.

Any help appreciated.

(CID:110794364)

[DCIM_Support]

Hi Matthew,

1.Discover the netbotz 250 as SNMP device in DCE

2.Contact tech support with your DCE's software support contract to get upgrade for your DCE.

(CID:110794372)

[DCIM_Support]

Hi Chrisopherous,

Sorry DCE is actually version 7.4.2 the current release.  Also sadly I avoid our local APAC Support as shifted to Manila, away from a Sydney contract, the support there has yet to pickup in the correct way.  Hence I have found much more useful information from using DCIM forum, and also getting additional support from other users, and Schneider Support.

Thanks for your suggestions.

Matthew

(CID:110794379)

[DCIM_Support]

Hi Matthew,

Let us know how things are going with your netbotz 250.

Sorry to hear your experience. Do drop me note separately with your feedback on support & your contract. Will pass it to relevant party to follow up with you.

Chris

(CID:110794395)

[DCIM_Support]

Hi Chris,

Thanks for that, and still no more update from APAC support.

Waiting this long for a APC DDF file for a APC product is not acceptable, for what we pay for support.

Cheers,

Matthew

(CID:111415947)

[DCIM_Support]

Dear Matthew,

If possible, please upload the recent attached NBRK0250 DDF in DCE software and see if your issue gets fixed. 

netbotz250.zip

To import the attached DDF file:

Main menu->Device->SNMP Device Communication Settings->Device Definition Files->Add/Update Definitions

If you still see the issue, then please raise your request with DDF team here.

I hope this helps. 

Regards,

Bala

(CID:110794392)

[DCIM_Support · Accepted solution]

HI Matthew,

Good morning.

I duplicated your issue and found out same result.

I also contacted software team and it was indeed a DDF concern as advised by Bala on his reply.

Let's wait for the next DDF update and this should be resolved.

Best regards,

Jezreel

(CID:110795136)

[DCIM_Support]

Thank You Jazreel

We are looking forward to a DDF file update, strange that this was missed on testing prior to the NB250 release.

Will the DDF file be available for download directly from the DDF update server?

Matthew

(CID:110795140)

[DCIM_Support]

Hi Matthew,

Yes, as long as they're available. we can update the DDF from "add/update Definitions".

Rest assured that you'll also be notified immediately.

Regards,

Jezreel

(CID:110795162)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.