Portal services error

[DCIM_Support]

commons-daemon.2018-03-06.log

Jef Faridi Hello jef

As we have installed the new version of DCO 8.2.3 and I've also upgraded the portal to 1.3.7 but the portal services are not getting started

I've attached the screenshots and logs to have a look on it

Thanks and kind regards

(CID:129403231)

[DCIM_Support]

Hi Waseem,

Most likely the installation have not been successful - common issue I have seen in the past is basically JAVA related issue. Portal works best with it's shipped java version (and may not work with newer versions). To avoid any java related issues, you might need to remove all versions of the installed java, and let Portal install whatever needed to be installed. Following page contains a tip, that may help you to reinstall the software: How to re-install StruxureWare Portal

If you have antivirus program running on your Windows machine, then make sure that it is not preventing/blocking the installation.

Kind regards

(CID:129403445)

[DCIM_Support]

Jef Faridi Many thanks for the reply

I will try to re-install the portal with the same steps suggested by you

I will get back to you once finish

Kind regards

(CID:129403937)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.