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Posted: 2020-07-05 04:42 PM . Last Modified: 2024-04-03 04:24 AM
Plotting sensors - custom dates to analyse more than a week data. Is it possible? or how to record the plot sensor data for limitless time?
(CID:138811899)
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Posted: 2020-07-05 04:42 PM . Last Modified: 2024-04-03 04:24 AM
Hi Vishal,
As far as I know there is no supported feature to define the time line for plotting sensor. Currently we can plot sensors for the last 8 days.
Kind regards
(CID:138812123)
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Posted: 2020-07-05 04:42 PM . Last Modified: 2024-04-03 04:24 AM
Thanks Jef. Is there anyway of saving/recording the data at site/partner level for any troubleshooting required.
(CID:138812473)
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Posted: 2020-07-05 04:42 PM . Last Modified: 2024-04-03 04:24 AM
Hi Vishal,
You are most welcome - currently there is no way in the UI to save or export the sensor data.
However there are several options to report a specific issue:
Email to: support@ecostruxureit.com
Submit a ticket via: https://ecostruxureit.com/request-support
Contact the service bureau
(agents/engineering behind the scenes can help and will look into the reported issue)
Kind regards
(CID:138812478)
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Posted: 2020-07-05 04:42 PM . Last Modified: 2024-04-03 04:24 AM
would be really nice if the trend report capability of DCE was used in DCO - so the customer could present the data they needed. That isn't a perfect system, but its a lot better than DCO's
(CID:138812467)
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Posted: 2020-07-05 04:43 PM . Last Modified: 2023-10-22 03:34 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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