PDU problem

[DCIM_Support]

Hello. I have a problem with a PDU. The display is only blue and I can not get connection to the network.  Can I solve it or have to buy a new one?

best regards, Emanuel

(CID:102925119)

[DCIM_Support]

Dear Emanuel,

May I know the PDU Part number?

Are you able to connect to the PDU via Hyper Terminal? 

Are you able to ping the PDU IP Address? If so, are you able to connect to the PDU via telnet?

Is PDU providing the power? 

I also request you to refer the K-base document ID: FA237061 which discusses the display hanging issue. 

http://www.apc.com/site/support/in/en/faq/

Regards,

Bala

(CID:102925126)

[DCIM_Support]

Model nr: AP8853 Serial nr: 5A1402E01405 It´s only one that is problem. I have about 70 in the same network that is working correct. I have tried to restart it 10 times. It have worked 2 times. 8 times not working. When it works I can ping it. When it does not work I can not ping it. I do not have hyper terminal. The poweroutlets working. I did not find the FA237061 in the FAQ. best regards, Emanuel Best regards, Emanuel

(CID:102925135)

[DCIM_Support]

The PDU firmware upgrade should resolve the display hanging issue. The k_base Id opens fine for me. If possible, can you please search the k_base id on google? Or try this link:http://www.schneider-electric.co.in/support/index?page=content&country=IN〈=en&locale=en_US&id=FA2370...

(CID:102925158)

[DCIM_Support]

You will likely need to upgrade this PDU's firmware via bootloader, which will require physical access to the PDU, a console connection to the PDU, a paper clip or small screwdriver to press the physical reset button on the device and a terminal emulator that supports XModem file transfers. The link Balaraman posted outlines the process. 

(CID:102925289)

[DCIM_Support]

Thank you. The PDU is running now. Do I have to upgrade all other PDU´s? best regards, Emanuel

(CID:103583905)

[DCIM_Support]

Glad to hear that the PDU is running now. Yes, it is recommended to upgrade the PDU firmware to the latest revision. Have a nice day!

(CID:103583907)

[DCIM_Support]

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