EcoStruxure IT forum
A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.
Posted: 2020-07-04 10:11 PM
This question was originally posted on DCIM Support by ADEKUNLE AGBOKE on 2018-08-23
Hi,
I have an "APC Modular Power Distribution Unit, 266kVA, 400A, 480V:415V Auto-transformer, 72 Pole" which we monitor via struxtureware.
(CID:133375278)
Posted: 2020-07-04 10:11 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-08-23
Hi Adekunle,
1: If DCE loses communications with another APC device, the device itself can be accessed (assuming it is on-line) and you can view the data and event logs for information. This data however can not be imported to DCE. DCE will only put sensor data in the database for those sensors it was able to poll using the defined protocol for that device (ie. SNMP/Modbus).
2: Since you can not import data into DCE from data logs, when DCE loses SNMP/Modbus connection to a device, there is no way to avoid a loss of data or a gap in the graph created from that data.
Thanks,
Steve
(CID:133375282)
Posted: 2020-07-04 10:11 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-08-23
Hi Adekunle,
1: If DCE loses communications with another APC device, the device itself can be accessed (assuming it is on-line) and you can view the data and event logs for information. This data however can not be imported to DCE. DCE will only put sensor data in the database for those sensors it was able to poll using the defined protocol for that device (ie. SNMP/Modbus).
2: Since you can not import data into DCE from data logs, when DCE loses SNMP/Modbus connection to a device, there is no way to avoid a loss of data or a gap in the graph created from that data.
Thanks,
Steve
(CID:133375282)
Posted: 2020-07-04 10:11 PM
This answer was originally posted on DCIM Support by ADEKUNLE AGBOKE on 2018-08-24
Thanks very much for the information
(CID:133375609)
Posted: 2020-07-04 10:12 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.