No recorded camera clips from: Netbotz 455 in: DCE 7.2.6

DCIM_Support · ‎2020-07-02

I have created a support case: 1438156882894,
on this below today, waiting for a repons...

Please add suggestions, to handle this below...

Thanks in advance,
Jörgen Nilsson

Servicenumber: 1-5111620483-2

Service product: WMS1YRHW-STD Unit: 00219BFB13E6 - AP9470

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PRODUCT INFORMATION: Model is StruxureWare Data Center Expert STANDARD Version is 7.2.6.24

No recorded camera clips from: Netbotz wall Monitor 455, in: Struxureware Data Center Expert 7.2.6

Struxureware Data Center Expert 7.2.6 are handling two Netbotz wall appliance:
- One Netbotz wall Monitor 355, with one Pod 160 and the function: "retrieve clips"is working fine, but...

- One Netbotz wall Monitor 455, with one Pod 160 and three Pod 120, the function: "retrieve clips" is not containing any data, from the four cameras, but all other functions seems: OK, for example: Detection on motion in: Struxureware Data Center Expert 7.2.6

The Netbotz wall Monitor 455, has the latest firmware: 4.5.0

Has rebooted:
-Netbotz wall Monitor 455
-Struxureware Data Center Expert 7.2.6

Has "removed and added" the device for the: Netbotz wall Monitor 455,
in: Struxureware Data Center Expert 7.2.6

Because of the recorded camera clips from: Netbotz wall Monitor 355, should?, the:
"Storage settings in: Struxureware Data Center Expert 7.2.6, be correct?, or not???

Please help me...

Thanks in advance,
Jörgen Nilsson

DCIM_Support · ‎2020-07-02

Hi Jörgen,

I hate to duplicate any troubleshooting that may be done under e-mail case 1438156882894 but I don't have direct access to that system at this time.

The first thing I would ask is how this is configured. In DCE's surveillance perspective, exactly how is the 455 configured? Is it set to alarm on motion detect? I sit configured to capture only on alerts? A screenshot may be helpful. Additionally, have you tried verifying in NetBotz Advanced View (AV) that the appliance is actually seeing the camera motion and either alerting on it or at least changing state from no motion to motion. If it is not changing , perhaps the bot is not enabled for motion detection. In AV, this can be verified under configuration, camera pods, masking and "Enable camera motion". Under sensor configuration, there is also a camera motion sensor. If you are expecting alerts or configured to capture in DCE based on alerts, you'll need to enable that threshold as well.

If you look in AV under the configuration and the Struxureware applet, do you see a listing for surveillance? Is that listing by IP or by server name? If it is by server name, delete it. Then go to DCE and the surveillance perspective. Right click the camera in question and select surveillance settings. There is a "Server Settings" section. Make sure the "StruxureWare Data Center Expert server" listing is shown by IP and apply it. Older systems may have a drop-down list and I'm looking at 7.2.7 and I need to type it in.

You may also want to verify the time on the bot. If the DCE time and the appliance time are different, you may actually have clips but you may be searching the wrong time for them. If the bot shows 7PM and the server shows 5PM, you'll need to include what the DCE server would see as a future time in the range for recorded clips. Instead of searching the last hour for instance, choose a range and include yesterday for a start date and use an end date of tomorrow or the next day. If the systems are days off, you may have to include a wider range but you should actually sync the systems up first and then do some testing for motion.

Steve

DCIM_Support · ‎2020-07-02

Hi Steven,

Thanks for the reply, excuse me for the support case situation..., no repons yet on the case...

DCE and AV has matching time stamp...

In DCE: "Camera Motion" is set to do a "Informational alert", and in some cases it create clip, see camera symbol and the "clip" can be seen through: Alarm History for All Devices, but this "clip" can´t be found in: "Retrieve Clips" with in "Last 30 Days" , please see Picture 1, 2 and 3:

Has also tested to "retrieving clips", with a time in the future...

Picture 1:

Picture 2:

Picture 3:

In DCE: Server Settings: With IP-address and Post Mode: Send on Motion Detected, see Picture 4

Picture 4:

NetBotz Advanced View (AV), Picture 5, about "Enable Camera motion":

Picture 5:

NetBotz Advanced View (AV), Picture 6, about "Graph Camera motion":

Picture 6:

NetBotz Advanced View (AV), Picture 7, about "Sensor settings":

Picture 7:

NetBotz advanced View (AV), Picture 8, about "DCE Server settings":

Picture 8:

Thanks in advance, Jörgen Nilsson

DCIM_Support · ‎2020-07-02

Hi Jörgen,

If the bot is sending images in alerts and attempting to send surveillance, it may be trying to send a lot of data. Is the bot also sending these alerts via e-mail, to an FTP server, a windows share, or other DCE servers?

You also noted that another unit is working fine. What is the difference? Is it in another network segment? Is one unit alerting more than the other? Is it sending more e-mails etc.

I also noted in your screenshot that there are 13 different camera motion alerts in about 5 and a half minutes. Is this alerting simply a way of testing or do you have the appliance alerting in this manner at all times? I ask this as both alerting and surveillance are meant to be used more in an environment where no motion should be seen on a normal basis. The capture of motion should be the exception and not the rule, especially for alerts. If you're capturing motion all the time, you'r sending a lot of data. If you add to that alerts going to DCE and potentially other places, that is loading up the bot even more and using a lot of resources. Additionally, since you're capturing on motion detect, the bot is detecting motion if the alert is set up or not...as long as motion detection is enabled.

Try going into the log applet in Advanced View. Set the global level to alert so you get only the most critical events. Now select some specific components to log at the trace level such as:

Camera manager

Capture manager

Send HTTP alert

Surveillance agent.

Create motion so that an alert is sent and, making sure any scheduling is enabled, surveillance should also be sent. Test this once or twice, then go to the bot via a web browser. After loggin in, append the following to the IP in the address bar:

pages/support.html

so it looks like this (with your IP)

http://192.168.1.100/pages/support.html

Hit the "logread" button and here you can copy and paste the logs into a txt file. Please also note ...

Steve

DCIM_Support · ‎2020-07-02

Hi Steven,

For camera motion:
- No alerts: Via e-mail
- No FTP server is in use
- No Windows share is in use
- Only one DCE is used

Tested to remove informational alerts, to try to decrease data load,
but it didn´t create any recorded camera clips

Netbotz wall Monitor 355, with only one camera Pod 160, is working fine...
This 355 is connected to the internal DCE network...

Netbotz wall Monitor 455 is connected outside the internal DCE network, because in the long run, we hope to have this equipment connect to one more DCE system, in total two DCE system. But the record camera clips is not needed to have in both DCE system, only in one system..., if this decrease data load..., is this possible to configured, one place for record camera clips???

For the moment, can I not see any unit alerting more than other units...,
but I will try have this in "check-mode" in the future...

The many camera motion alerts was created in test purpose...

I will later try to do the "log" part again, later...,
because this is the only I get, with "logread", right now:

Jul 31 10:38:13 netbotz9D2260 syslog.info syslogd started: BusyBox v1.2.1
Jul 31 10:38:13 netbotz9D2260 user.notice kernel: klogd started: BusyBox v1.2.1 (2015.05.18-22:28+0000)
Jul 31 10:39:49 netbotz9D2260 daemon.err nbSendHTTPReport: All URLs failed
Jul 31 10:58:13 netbotz9D2260 syslog.info -- MARK --
Jul 31 11:00:50 netbotz9D2260 user.notice syslog: Send HTTP Alert started
Jul 31 11:04:00 netbotz9D2260 user.notice syslog: Send HTTP Alert started

Thanks in advance,
Jörgen

DCIM_Support · ‎2020-07-02

Hi Jörgen,

You may want to wipe the config on the bot and start over. You can keep the IP on the bot but wipe everything else with a url such as:

http://192.168.1.100/unconfig

More info is available in k-base FA158175.

You may also want to try (at least for testing purposes) putting the failing 455 on the DCE private LAN as is the 355 that is working. This will take the network out of the picture. If it works there but even with an unconfig does not work on the public LAN, it leads me to believe there may be either a traffic issue or some type of firewall issue.

For logging, maybe add the alert manager to the list of components under the trace level.

Steve

DCIM_Support · ‎2020-07-02

Hi Steven,

For the moment, is it not possible to test more, sorry...

Has got e-mail, that this case should be: "commented",
but I can't find any comment, to read???

Regards,
Jörgen

DCIM_Support · ‎2020-07-02

Hi Steven,

The network-team here, had removed a "firewall-opening",
between DCE and Netbotz 455, without asking us first...

After a new "firewall-opening", Recorded Camera Clips: OK

The Netbotz 455 is also now connected to two DCE and
there are: Recorded Camera Clips in both: DCE

Thanks for all help,
Jörgen

DCIM_Support · ‎2020-07-02

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.