No network after firmware upgrade

DCIM_Support · ‎2020-07-03

Asking on behalf of a user:

Hello, Just got a Netbotz 250 and upgraded the firmware with apc_hw05_aos646_nb250646_bootmon108. Now the network port lights are not on. I cant access it even via usb console. Please advise

DCIM_Support · ‎2020-07-03

Hi Stine,

I've never seen a firmware upgrade cause an NMC based product to become totally unresponsive even through the console. It sounds more like hardware. I suggest making sure all sensors and cables are disconnected. Power cycle the unit by unplugging it and plugging it back in. Try now to reconnect only the console cable and attempt to configure / access starting there. Maybe even try connecting using another computer. If you can't even get into the unit with no other connections, there's little else that can be done.

Steve.

See Answer In Context

DCIM_Support · ‎2020-07-03

Hi Stine Hansen,

Two questions to the user:

During the upgrade process, did NetBotz-250 lose power or reboot?
Before the upgrade process, could the user successfully connect to the console via USB port?

With best regards.

DCIM_Support · ‎2020-07-03

Hi Stine,

I've never seen a firmware upgrade cause an NMC based product to become totally unresponsive even through the console. It sounds more like hardware. I suggest making sure all sensors and cables are disconnected. Power cycle the unit by unplugging it and plugging it back in. Try now to reconnect only the console cable and attempt to configure / access starting there. Maybe even try connecting using another computer. If you can't even get into the unit with no other connections, there's little else that can be done.

Steve.

DCIM_Support · ‎2020-07-03

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