Netbotz NBACS125 Radius issues

[DCIM_Support]

This question was originally posted on DCIM Support by CG on 2018-11-12

---

Hi All,

We have purchased several NBACS125 and setup authentication to a free radius server following the guides:

http://www.apc.com/us/en/faqs/FA156083/

http://www.apc.com/us/en/faqs/FA232648/

We can authenticate web interface users without issue and can see via Radius debug traffic hitting the radius server.

The problem we have is that when a user swipes a card no authentication traffic hits the Radius server and the user is not authenticated.

Using an older AP9361 we don't have this issue.

Is there a specific Radius setup command that's hidden /missing on the NBACS125 that we are missing? Has anyone successfully authenticated card users via Radius?

Thanks

(CID:134696496)

[DCIM_Support]

This answer was originally posted on DCIM Support by Winnie Chau on 2018-11-13

---

Dear CG,

I have set up 2 pcs Netbotz 250 for RADIUS authentication using swipe card. Please follow technical advice in http://www.apc.com/us/en/faqs/FA156100/ 

Regards,

Winnie Chau

(CID:134696541)

[DCIM_Support]

This comment was originally posted on DCIM Support by CG on 2018-11-13

---

Hi Winnie,

I did follow this guide and i can see Radius packets for web authentication. What we are not seeing is radius packets when someone swipes a card. Are there any options that need to be enable on the Netbotz to pass radius traffic for the card reader? 

Regards 

Chris

(CID:134696572)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by CG on 2018-11-13

---

I have managed to resolve this 6.4.4 was missing the full radius functionality for door access - upgrading to v6.5.6 has resolved the issue with radius messages flowing correctly. 

(CID:135432475)

[DCIM_Support]

This comment was originally posted on DCIM Support by Winnie Chau on 2018-11-14

---

Great to hear that!

(CID:135432502)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.