Netbotz 570 Error "Communication error with device"

[DCIM_Support]

This question was originally posted on DCIM Support by juice on 2018-01-29

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Good day 

Please assist

I'm loosing communication to our netbotz device 570.

I  receive email from DCE " The device is offline due to a timeout or connection error."

Then 2 to 5mins later i receive email from DCE "Device is online".

I am unable to identify what causes this issue as the error occurs is very random, however of late it has been occuring more frequently.

Any ideas?

(CID:128747490)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-01-29

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Dear juice,

This issue has already been discussed here on EcoStruxure IT. The simple search leads us to two possible solutions to your problem.

1. Try to perform a simple diagnosis of your network between the NetBotz appliance and the DCE-server. For example, how did Steven Marchetti write about this in topic . Additionally, there, I told how to view the log files of your NetBotz appliance.
2. A workaround solution to this problem may also be to change the mode of transfer of data from the NetBotz appliance to the DCE-server. I.e., use the so-called Post Only Mode. What is the difference and how to do it perfectly wrote VSales in the topic .

I hope this helps you solve the problem.

If there are more questions, please ask.

With respect.

(CID:128747667)

[DCIM_Support]

This comment was originally posted on DCIM Support by juice on 2018-02-09

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No the issue has yet to be resolved.

Viewing the logs - this is great however it doesn't really direct me to possible cause of the problem. The log files only says there was a communication issue and that's not enough for me to resolve the problem

Post mode - I am not comfortable yet with this feature, I need to understand what the pros and cons interms of my clients environment and measure the impact.

Thank you for the follow-up = much appreciated.

(CID:128755041)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-02-09

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In any case, thank you for the feedback 😀.

(CID:128755048)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-02-09

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Dear juice,

Have you been able to solve your problem or not?

With respect.

(CID:128755007)

[DCIM_Support]

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