EcoStruxure IT forum
A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.
Posted: 2020-07-05 06:54 PM
This question was originally posted on DCIM Support by Nisar Ahmed on 2019-04-29
Dear Team,
please if someone could help me by telling that i have a netbotz 450 device configured with sms and email notifications and m unable to get a ping of device on network LAN although all the LAN setting are ok but m able to connect to device locally by directly connecting it. On network its not getting ping but directly m able to ping and connect to device.
Thanks for your kind support
(CID:143263579)
Posted: 2020-07-05 06:54 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-04-30
Hi Nisar,
It is unusual for the device to boot enough to serially connect but to not connect to the network. I will say that ping is not always the best way to tell as many networks block ping.
Are the LEDs on the network jack of the device on / blinking?
Have you tried a different network cable?
Have you reset the appliance to defaults (configreset - k-base FA158175 )?
When you connect serially, make sure it fully boots and does not reboot by itself.
If it is configured with e-mail and SMS, it must have been on-line at some point. Find out what changed...what may have happened.
Connect with a laptop directly. Set up the device and laptop so they they have similar configurations. I usually use something like a 192 address and use each device's IP as the gateway for the other device...something like this:
device IP - 192.168.1.1
Device gateway - 192.168.1.2
Device mask - 255.255.255.0
Laptop IP - 192.168.1.2
Laptop gateway - 192.168.1.1
Laptop Mask - 255.255.255.0
If the above works, the customer needs to troubleshoot the network.
Steve
(CID:143264012)
Posted: 2020-07-05 06:54 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.