Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84315members
353477posts

NetBotz Device Monitoring (Five Nodes) pack unassociated

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
0 Likes
6
274

NetBotz Device Monitoring (Five Nodes) pack unassociated

This question was originally posted on DCIM Support by Enric Climent on 2016-03-15


Hi guys

My customer has bought six Netbotz device monitoring packs and he has redeemed all the passcodes to the same device. As the device only support one license, the other licenses hasn't been used and I want to undo th reedem passcode to use with other device.

How can I do it?

Best regards,

 

Enric

 

(CID:105468732)


Accepted Solutions
DCIM_Support
Picard
Picard
0 Likes
4
274

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This answer was originally posted on DCIM Support by Steven Marchetti on 2016-03-15


Hi Enric,

 

I would suggest contacting support directly. We would need the passcodes and mac address they're associated with and I would not want to have that information passed on through this forum where everyone can see.


Steve

(CID:105468741)

See Answer In Context

6 Replies 6
DCIM_Support
Picard
Picard
0 Likes
4
275

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This answer was originally posted on DCIM Support by Steven Marchetti on 2016-03-15


Hi Enric,

 

I would suggest contacting support directly. We would need the passcodes and mac address they're associated with and I would not want to have that information passed on through this forum where everyone can see.


Steve

(CID:105468741)

DCIM_Support
Picard
Picard
0 Likes
0
274

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This comment was originally posted on DCIM Support by Enric Climent on 2016-03-15


Hi Steve, Can I send an email to dcimsupport@schneider-electric.com? Regards, Enric

(CID:105468742)

DCIM_Support
Picard
Picard
0 Likes
0
274

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This comment was originally posted on DCIM Support by Steven Marchetti on 2016-03-15


Hi Enric, I'm not sure where that goes.

(CID:105468743)

DCIM_Support
Picard
Picard
0 Likes
0
274

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This comment was originally posted on DCIM Support by Steven Marchetti on 2016-03-15


Hi Enric, I looked into it a little and if you require your support to be by e-mail, you could use: http://www.apc.com/support/contact/ask_apc.cfm Steve

(CID:105468747)

DCIM_Support
Picard
Picard
0 Likes
0
274

Re: NetBotz Device Monitoring (Five Nodes) pack unassociated

This comment was originally posted on DCIM Support by Enric Climent on 2016-03-16


Thanks Steve, I've filled the form. Regards, Enric

(CID:105468817)

DCIM_Support
Picard
Picard
0 Likes
0
274

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.