Need help in get updated version modbus ddf file for genset DSE 7320

[DCIM_Support]

Hi Team!

December 28, 2015 in response to a request has been received modbus DDF for genset controller DSE 7320. Unfortunately broadcast genset controller manufacturer recommendations were not taken into account at the time the modbus DDF. The result was a hanging genset controller.  These recommendations are to be used exclusively for the controller registers 73xx model series from the provided common document.

March 10. 2016 repeated request to multivendorsupport@apc.com been sent, including the original correspondence and Modbus Register Map, but there was no answer. Please esteemed colleagues to pay attention to this request.RE_ FW_ The request file DDF.pdf

(CID:106204030)

[DCIM_Support]

Hello Sergey, I have passed your concern to our Product Manager. Please standby while we investigate you concern. Thank You Victor

(CID:106204093)

[DCIM_Support]

Hello Sergey, I have passed this post to the DDF lead developer. Can you please provide a register map for your device? Thank You Victor

(CID:106891974)

[DCIM_Support]

Hello Victor, Please clarify the status of our request. Perhaps your specialist needed any information? Thank You Sergey

(CID:106891976)

[DCIM_Support]

Hello Victor, Yes, added via the form. Thank You Sergey

GenComm.docx

(CID:106891981)

[DCIM_Support]

Hello Victor, Is there a movement in response to our question? Thank You Sergey

(CID:106891987)

[DCIM_Support]

Hi VSales, did you see the above comments from sergeyzav ? Best, Stine

(CID:106891988)

[DCIM_Support]

Hi sergeyzav, has this been resolved? Best, Stine

(CID:106891989)

[DCIM_Support]

Hi Stine Hansen, This issue is handled by DDF lead developer offline via Multivendor support. Thanks, Ragupathy Kandasamy.

(CID:106891990)

[DCIM_Support]

Ragupathy Kandasamy Glad to hear it. Thanks for the update!

(CID:106891980)

[DCIM_Support]

Good day! The status of oil temp and a phases voltage is exist, but the status of a diesel (ready, error, started) isn't. Yep, Sergey, good day.

(CID:108826136)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.