NB355 Integrated Sensor Pod - Disconnected

[DCIM_Support]

Having issues with a newly configured Netbotz 355.  I set the unit up and everything seemed good.  I went home and started getting alerts about the integrated sensor pod getting unplugged. After getting back

 The device is still on the network and reachable, the camera still works and I can config it in Advanced View.  If I go to the web page and login, and go to alerts it shows "Sensor Pod - unplugged" and under Pods it shows the integrated pod is disconnected.  It does not sure values from the internal sensors or any sensors that I connect (AP9335TH or NBES0302).  Before it stopped working, I did connect 2 AP9335TH to it and is registered those sensors and still shows them in the web page but show N/A for all of them.

Is there any factory restore procedure or anything else I can try to get this thing functional again ?

Thanks !!!

(CID:105471565)

[DCIM_Support · Accepted solution]

Hi Jason,

I would first suggest disconnecting all sensors  then resetting the unit  

To reset the device to defaults, connect a USB cable to the unit and launch putty or hyperterminal to it. Reboot the device and you should see it starting up in putty. When it says to stop the boot, hit any key and starts counting down, hit a key. When at a command prompt type in all one word:

configreset

The bot should then reboot again and reset itself to defaults. If the issue remains or reappears, I would suggest contacting tech support directly to see about a replacement unit. If the issue only appears when connecting the sensors back ( make sure they're in the right connectors) it could also have something to do with the sensors. 

Steve. 

(CID:105471568)

[DCIM_Support]

Steve thanks for the info, I have now reset to factory.  Unfortunately this did not solve my problem... now the integrated sensor pod isn't seen anywhere, nor is there any reference to it.  I called support and they are sending out a replacement unit since the unit was brand new.

Thanks for the steps on the serial connection to the unit, I didn't realize that USB port was for serial, I thought maybe it was just for connecting external pods or cameras.  

Anyone else who might find this make sure you find your COMM port number that the USB port is on and then change the baud rate on your connect to 38400 and you will be in.

Thanks

Jmac

(CID:105471993)

[DCIM_Support]

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