My device requests: An error has occurred. Please contact us?

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2018-04-03

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Hi support,

Tonight I received here such strange messages on the page My device requests about the support of some devices:

Explain, please, what does this mean?

In addition, please explain why for two weeks there has been no response to customer requests to download DDF-files? For example, here is my request for a DDF-file for catterpillar emcp 4 from March 18th:

I understand that this is a mass problem?

Very thanks for the support.

(CID:129414349)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-04-03

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Hello spezialist,

I've fixed the problem shown in your first screenshot. You can now access the comments and the device without any problems.

As for the delay, we are looking in this situation

Apologies for the inconvenience,

(CID:129414396)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-03

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Dear Panagiotis Karampis,

Ok, thanks for solving my first problem 😀.

We are waiting for the solution of the second problem.

Very thanks for the support.

(CID:129414408)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-06

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Dear Panagiotis Karampis,

How about are solution of the second problem:

...why for two weeks there has been no response to customer requests to download DDF-files?

Very thanks for the support.

(CID:130092136)

[DCIM_Support]

This comment was originally posted on DCIM Support by Glenn Martin on 2018-04-06

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Hi spezialist, 

We are working to resolve these issues as quickly as possible. As part of the process, we have been discussing the possibility of replacing or augmenting the "I Want It Too" feature with a direct download link to a DDF. We'll keep you apprised of the eventual outcome.

Thanks for your patience.

Regards,

Glenn Martin

(CID:130092326)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-06

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Hi Glenn Martin,

Thanks for explaining the above situation: we will wait for her successful decision.

With respect.

(CID:130092378)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-04-06

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ok, thakns for your answer

regards

(CID:130092410)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-11

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Dear Glenn Martin,

Tonight, the problem with downloading DDF-files was finally solved and I got the DDF-files I needed.

Very thanks for the support 😀.

(CID:130094401)

[DCIM_Support]

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