Memory usage 100%

DCIM_Support · ‎2020-07-03

I have been asked the following question can someone advise please:

We have identified a problem with our data centre operations software in that it has reached 100% memory usage out of the 34GB of memory it has been assigned.

Is there a reason why the software is reaching 100% memory usage as we believed that old logs are achieved to create space for new log entries?

TIA

Mike

DCIM_Support · ‎2020-07-03

Hi Mike, What is the DCO version? Can you please add screen capture(s) showing what you are seeing. It would also be great to know how you monitor the server activity & memory usage. Would it be possible to ask for the server logs? I can send you an invite to my =S= box. I might have misunderstood the last question, but to me memory usage has nothing to do with the old/new logs. I was wondering perhaps you are referring to the disc space itself? Kind regards

See Answer In Context

DCIM_Support · ‎2020-07-03

Hi Mike, What is the DCO version? Can you please add screen capture(s) showing what you are seeing. It would also be great to know how you monitor the server activity & memory usage. Would it be possible to ask for the server logs? I can send you an invite to my =S= box. I might have misunderstood the last question, but to me memory usage has nothing to do with the old/new logs. I was wondering perhaps you are referring to the disc space itself? Kind regards

DCIM_Support · ‎2020-07-03

Hi Mike ( mike sutton ) I was wondering perhaps the disc usage/disc-space was 100% full? If it is a storage/disc space issue, then 34 GB is too small, so I would suggest a fresh installation and then restoring the latest backup (from current setup). According to the system requirements, at least 100 GB would be needed. Kind regards

DCIM_Support · ‎2020-07-03

Hi mike sutton, have you seen Jef's answer? Regards, Ditte

DCIM_Support · ‎2020-07-03

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