MGE 3500 with a AP9631CH NMC Critical alarm: DDF file transfer failure

[DCIM_Support]

This question was originally posted on DCIM Support by Toby Bouzane on 2018-02-09

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Hi,

Running on DCE 7.4.3 and just added this UPS to DCE.  Got the required port opened to be able to transfer between DCE and the UPS with right config for account on the UPS.  Alarm is still there.  I read that maybe I would have to upgrade the firmware on the UPS so I did that.  It is now at version 6.5.0 which I update through DCE.   I even tried to remove the UPS from DCE and add it again but alarm comes back.  What is next step to get the alarm resolved?

Thanks

Toby

(CID:128754908)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-02-09

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Hi Toby,

If you've not done so already, check out k-base FA177004. It looks like you've already addressed these points but I just want to be sure. 

Another thing to try, if you're using SCP, try instead using FTP for this transfer. You can always change it back later but we want to get that file transferred.

Another thing I'd like to see you try is to get the DDF file manually. You can't add it to DCE but I want to see if the file is available on that unit. Open an FTP session to the device and run the command -  get ddf.zip  do you actually get a file and are there XML files included?Please note that if you run "ls" to look at the directory structure, you will likely not see the ddf.zip file.

Thanks,

Steve

(CID:128754940)

[DCIM_Support]

This comment was originally posted on DCIM Support by Toby Bouzane on 2018-02-09

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Hi,

According to the event log on the UPS the file is being transfered:

02/09/2018	09:44:22	apc	SSH/SCP: File transfer complete.
02/09/2018	09:43:44	apc	SSH/SCP: File transfer started.
02/09/2018	09:43:44	apc	SCP CLI user 'apc' logged in from X.X.X.X.

I was able to download the file and look at it and it does have XML file in it.  Right now I cannot use FTP because of firewall but I really think the file is being transferred.  Thanks

Toby

(CID:128755075)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-02-17

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Hi Toby,

I have seen SSH fail in the past so I will see if I can get in contact with someone that has an MGE 3500 with an AP9631CH and test using SCP. Can you run an SNMPwalk of the device? Can you send over the DDF.zip that you downloaded from it? 

Steve.  

(CID:128757881)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-02-23

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Hi Toby,

Just an update. I got access to an MGE3500 with an AP9631CH running 6.4.6 firmnware. I turned off FTP. I enabled SSH. I created a device file transfer settings entry for this device using SCP. I then went through with the install and I have received no errors about the DDF file (or anything else for that matter). If you've still got an issue, you may want to try to delete and re-add the device.

Steve

(CID:128760487)

[DCIM_Support]

This answer was originally posted on DCIM Support by Toby Bouzane on 2018-02-23

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Below are the files you requested.  I tried it as you suggested and it is still alarming for transferring the file.  It is Firmware 6.5.0 running on our AP9631CH.

10.101.250.19.walkddf.zip

(CID:128760497)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-02-23

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Hi Toby,

I upgraded the NMC in the UPS to 6.5.0. As you can see here, I still do not see the issue:

I removed the device and re-added it and still see no issue.

I have FTP server access off and SCP enabled.

I looked at the SNMPwalk you provided and after upgrading my device, I downloaded the DDF.zip file from it so I could make sure they match up as that's how we verify what is downloaded matches what the card believes we should have. 

It does match so the DDF.zip and all it's files are the proper ones for this unit.

All I can suggest is trying to delete the device and re-add it. If the error keeps coming back, there would appear to be something blocking the actual download of the file.

(CID:128760511)

[DCIM_Support]

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