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Liebert/Emerson/Vertiv Unity/RS485 UPS Card DDf file

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DCIM_Support
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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

Liebert/Emerson/Vertiv Unity/RS485 UPS Card DDf file

Hello.

The above card is the latest on line SNMP card that can be purchased for small size UPS devices.  Essentially the GUI is very similar to the existing Liebert/Emerson/Vertiv cards however external sensors can be plugged into the card & can be daisy chained as well as providing the usual full UPS monitoring.

Existing DDF file held within DCE 7.4.2 for Liebert/Emerson/Vertiv UPS cards does not provide us with any sensor nor UPS info.

Is there a DDF file for this type of card or will I need to request one?

 

Thanks.

Jeff Harrold.

(CID:126885709)

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DCIM_Support
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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

Dear Jeff Harrold,

I would advise you firstly to update DCE software to the current version 7.4.3. But unfortunately, this does not solve your problem with the support of the above mentioned equipment ☹️.

Therefore, on the Device Support page, you need to request web-links to download the already supported Vertiv equipment, for example, as I did:

Within one business day you will be sent web-links to download the corresponding DDF-files. And then, I hope, you are lucky 😀 and you will see in DCE software your new devices with all the required sensors.

If you are not lucky, it's very right on your part to create a new device request for your devices on the above page. How to do this, for example, is well described in topic .

I hope this helps you.

I will be glad to answer your questions.

(CID:126885764)

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DCIM_Support
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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

I've done that & got a message to say they will get back to me early January which is fine.  In my absence, DCE has assigned a DDF for a Netman 204 UPS device to it which is a completely different brand model but has all the info I need & works fine.  Now all I have to do is convince DCE its a Liebert/Emerson/Vertiv device & not a Netman or get a new DDF written & we will all be sweet.

(CID:126886210)

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

Dear Jeff Harrold,

Have you been able to solve your issue or not?

With respect.

(CID:128062196)

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

DDF received & works great, just trying to get it streamlined.

(CID:128062511)

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2024-04-05 03:35 AM

In any case, thank you for the feedback 😀.

(CID:128062726)

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DCIM_Support
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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2023-10-22 02:56 AM

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Posted: ‎2020-07-04 03:12 AM . Last Modified: ‎2023-10-22 02:56 AM

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