Liebert/Emerson/Vertiv Unity/RS485 UPS Card DDf file

[DCIM_Support]

This question was originally posted on DCIM Support by Jeff Harrold on 2017-12-27

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Hello.

The above card is the latest on line SNMP card that can be purchased for small size UPS devices.  Essentially the GUI is very similar to the existing Liebert/Emerson/Vertiv cards however external sensors can be plugged into the card & can be daisy chained as well as providing the usual full UPS monitoring.

Existing DDF file held within DCE 7.4.2 for Liebert/Emerson/Vertiv UPS cards does not provide us with any sensor nor UPS info.

Is there a DDF file for this type of card or will I need to request one?

Thanks.

Jeff Harrold.

(CID:126885709)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2017-12-27

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Dear Jeff Harrold,

I would advise you firstly to update DCE software to the current version 7.4.3. But unfortunately, this does not solve your problem with the support of the above mentioned equipment ☹️.

Therefore, on the Device Support page, you need to request web-links to download the already supported Vertiv equipment, for example, as I did:

Within one business day you will be sent web-links to download the corresponding DDF-files. And then, I hope, you are lucky 😀 and you will see in DCE software your new devices with all the required sensors.

If you are not lucky, it's very right on your part to create a new device request for your devices on the above page. How to do this, for example, is well described in topic .

I hope this helps you.

I will be glad to answer your questions.

(CID:126885764)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jeff Harrold on 2018-01-01

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I've done that & got a message to say they will get back to me early January which is fine.  In my absence, DCE has assigned a DDF for a Netman 204 UPS device to it which is a completely different brand model but has all the info I need & works fine.  Now all I have to do is convince DCE its a Liebert/Emerson/Vertiv device & not a Netman or get a new DDF written & we will all be sweet.

(CID:126886210)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-01-15

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Dear Jeff Harrold,

Have you been able to solve your issue or not?

With respect.

(CID:128062196)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jeff Harrold on 2018-01-15

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DDF received & works great, just trying to get it streamlined.

(CID:128062511)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-01-16

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In any case, thank you for the feedback 😀.

(CID:128062726)

[DCIM_Support]

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