Where do I can get BCE 0532 DDF file?

[DCIM_Support]

This question was originally posted on DCIM Support by Diego Crosatto on 2017-12-27

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I need with electrical pack and free cooling parameters

Regards

(CID:126885744)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2017-12-27

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Dear Diego Crosatto,

On the Device Support page, you need to request web-links to download the already supported BCE cooling equipment, for example, as I did:

Within one business day you will be sent web-links to download the corresponding DDF-files. And then, I hope, you are lucky 😀 and you will see in DCE software your new cooling devices with all the required sensors.

I hope this helps you.

I will be glad to answer your questions.

(CID:126885771)

[DCIM_Support]

This comment was originally posted on DCIM Support by Diego Crosatto on 2017-12-27

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Ok,Thanks, I be waiting the link

Regards

(CID:126886035)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-12-27

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Ok, I'll wait for your feedback.

(CID:126886037)

[DCIM_Support]

This comment was originally posted on DCIM Support by Moloy Das on 2018-01-02

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Hi Diego,

Your ticket on the device support page has been responded to with the required DDF, Please test it out and let us know if there are any issues, on the device support ticket.

Regards,

Moloy

(CID:126886457)

[DCIM_Support]

This answer was originally posted on DCIM Support by Diego Crosatto on 2018-01-02

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Hi Moloy, I installed the new BCE DDF File following all recommendation. In my installation, I have two chiller BREF. When I added a new equipment into the DCE, it was recognized like a BREF equipment. I cannt delete the BREF DDF file, because I have more equipments

What can I do?

Regards

(CID:127534991)

[DCIM_Support]

This answer was originally posted on DCIM Support by Diego Crosatto on 2018-01-04

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installed the new BCE DDF File following all recommendation. In my installation, I have two chiller BREF. When I added a new equipment into the DCE, it was recognized like a BREF equipment.

What can I do?

(CID:127534994)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-01-15

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Dear Diego Crosatto,

Have you been able to solve your issue or not?

With respect.

(CID:128062195)

[DCIM_Support]

This comment was originally posted on DCIM Support by Diego Crosatto on 2018-01-15

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Hi, no, I still have a problem.

We have 2 BREF units, and 1 BCE unit in our facilities. I installed a BCE ddf file into  DCE. When I added a new BREF, DCE recognize like a BCE unit, and when I added a BCE, DCE takes like a BREF unit

regards

(CID:128062280)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-01-15

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Well, thanks for the feedback.

(CID:128062317)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-01-15

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Dear Diego Crosatto,

As far as I understand, you use SNMP DDF-files for the above-mentioned cooling units.

My question is: have you tried to ask for help to a special web-resource http://webcard-it.schneider-electric.com/enterPanel.asp (there is free registration required within one business day)? As I already wrote in the topic of , there is published an e-mail, which is asked to contact for technical support.

I really hope this helps you 😀.

With respect.

(CID:128062402)

[DCIM_Support]

This comment was originally posted on DCIM Support by Diego Crosatto on 2018-01-16

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Ok, I'll try that

Regards

(CID:128062855)

[DCIM_Support]

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