License Key Generated with Wrong MAC Address

[DCIM_Support]

This question was originally posted on DCIM Support by James Chingore on 2016-09-23

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In https://dcimassets.schneider-electric.com/, i tried to register AP9525 license for a AP9465 server based on defined MAC and Serial number, but generated License key was not accepted  into the Server and report some fail around wrong MAC address! How i can solve this issue?!

Thanks in Advance

(CID:108826541)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Cory McDonald on 2016-09-23

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James,

It seems that the second character may be a 8 (number) and not a B (letter).  Please contact your local technical support for them to correct the licensing issue.

Regards,

Cory

(CID:108826544)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2016-09-27

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James Chingore, Was technical support able to resolve your licensing issue? Regards, Cory

(CID:108826855)

[DCIM_Support]

This comment was originally posted on DCIM Support by James Chingore on 2016-09-28

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I send a support request but it's more than three days without any joy, is there another way i can assistance sir

(CID:108826928)

[DCIM_Support]

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