Leak Rope detected

[DCIM_Support]

Hello,

we are taking leak Rope detected errr from our customer's netbotz. We controlled but there is no issue at the DC. What can we do in this situation.

We are taking the same error several times in one day.

Alert Description:	The value of 'Leak-rope' (Leak Detected) indicates that a 'Critical' alert has occurred.
Alert Type:	Value Error
Severity:	Critical
Alert Level:	Second Alert Level
Sensor:	Leak-rope
Sensor Value:	Leak Detected
Access information:
Pod:	Sensor Pod
Time Detected:	15-02-2016 22:36:27
Notification Time:	15-02-2016 22:56:28
Threshold Name:	Default
Action Name:	Primary E-mail Notification
Alert ID:	nbErrorCond_16BC28B6
Version:	V4_4_0_20140827_1358

Graph of 'Leak-rope - Sensor Pod' from 15-02-2016 21:36:27 to 15-02-2016 22:56:28

(CID:105465672)

[DCIM_Support]

Hi Barlas,

The leak rope sensor is basically two wires that will report a leak if there is connectivity between the 2 wires. If the leak rope is in a dirty environment, perhaps there is conductivity due to the dirt. Perhaps it is touching metal? Perhaps it is contacting concrete. 

Make sure it is not specific to this sensor. If you have another leak rope connected to another NetBotz appliance, switch them out. Does the issue follow the sensor or does the issue stay with the unit? What troubleshooting have you performed?

Steve

(CID:105465674)

[DCIM_Support]

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