Incorrect values for a device (UPS) in EcoStruxure IT

[DCIM_Support]

This question was originally posted on DCIM Support by John Beck on 2018-09-12

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(CID:134030464)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Dear John Beck,

Please explain your problem in more detail, show a couple of screenshots. And then you will help faster and better 😀.

With respect.

(CID:134030474)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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The following are screenshots with regards to a temperature probe and with regards to the date of our UPS and its batteries:

This is from EcoStruxure IT:

This is from EcoStruxure IT:

This is from the Network Management Card on the UPS itself:

So the ambient temperature isn't 170.6 degrees F.

This is from EcoStruxure IT:

This is from the Recertification Report of the UPS from a Schneider Electric Technician:

In fact, I was onsite in 2013 when this UPS was started. So it isn't 7.38 years old and the batteries aren't 17.45 years old.

(CID:134030487)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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I did put in screenshots - see the five (5) I put in above.

(CID:134030517)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Excellent, thanks for the detailed screenshots.

Please tell us more about your Smart-UPS VT 30kVA:

• the firmware version of the UPS;
• the firmware version of the NMC.

With respect.

(CID:134030524)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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The Versions are as follows:

(CID:134030690)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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The Firmware Versions of the NMC were as follows:

APC Boot Monitor v1.0.1 - August 3, 2009

APC OS (AOS) v5.1.3 - May 4, 2010

SUMX v5.1.3 - May 4, 2010

(CID:134030694)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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I just upgraded the NMC and the new versions are as follows:

(CID:134030699)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Dear John Beck,

Ok, very thanks for the information.

After updating the firmware of the NMC, has something changed in the gateway software? Or all also you have the above bugs?

With respect.

(CID:134030720)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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This is very strange, since I, for example, have the same gateway software, the same NMC firmware, but I have a Smart-UPS VT 40kVA. And I have temperature readings in Celsius.

I do not have the above bugs, i.e. in the gateway software I have the right temperature, the correct age of the UPS and batteries:

and

With respect.

(CID:134030735)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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Then I re-ran the discover and the Temperature Probe Temperature was correct but the Battery Age and the UPS Age were still wrong - see the following:

(CID:134030749)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Ok, then please show us two screenshots from NMC of this UPS:

• UPS Status -> Intelligence Module
• Configuration -> UPS -> Last Battery Replacement

What do you have there?

With respect.

(CID:134030765)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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See below for the Intelligence Module and Last Battery Replacement:

I will change the "2001" to "2011"

(CID:134030777)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-09-12

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Dear John Beck,

Hence, there is no bug in the gateway software, just need to keep the firmware of the devices up to date 😀.

Thanks for the good feedback.

With respect.

(CID:134030790)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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So, either I as the customer, or an APC (Schneider Electric) Field Engineer needs to check this during the Semi-Annual or Annual PM's that are performed on this UPS (such as the Annual PM we had last week on Wednesday 9/5/18).

(CID:134030854)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Yes, of course, besides the firmware of your UPS (not the NMC) is also very outdated. But only APC (Schneider Electric) Field Engineer can update the firmware of the UPS.

You as a customer should and can keep it under control.

With respect.

(CID:134030950)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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It's good now - as follows:

(CID:134030797)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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And UPS Age also:

Manufacture Date 04/26/11 = 7.38 years.

(CID:134030802)

[DCIM_Support]

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