Incorrect values for a device (UPS) in EcoStruxure IT

[DCIM_Support]

(CID:134030464)

[DCIM_Support]

Dear John Beck,

Please explain your problem in more detail, show a couple of screenshots. And then you will help faster and better 😀.

With respect.

(CID:134030474)

[DCIM_Support]

The following are screenshots with regards to a temperature probe and with regards to the date of our UPS and its batteries:

This is from EcoStruxure IT:

This is from EcoStruxure IT:

This is from the Network Management Card on the UPS itself:

So the ambient temperature isn't 170.6 degrees F.

This is from EcoStruxure IT:

This is from the Recertification Report of the UPS from a Schneider Electric Technician:

In fact, I was onsite in 2013 when this UPS was started. So it isn't 7.38 years old and the batteries aren't 17.45 years old.

(CID:134030487)

[DCIM_Support]

I did put in screenshots - see the five (5) I put in above.

(CID:134030517)

[DCIM_Support]

Excellent, thanks for the detailed screenshots.

Please tell us more about your Smart-UPS VT 30kVA:

• the firmware version of the UPS;
• the firmware version of the NMC.

With respect.

(CID:134030524)

[DCIM_Support]

The Versions are as follows:

(CID:134030690)

[DCIM_Support]

The Firmware Versions of the NMC were as follows:

APC Boot Monitor v1.0.1 - August 3, 2009

APC OS (AOS) v5.1.3 - May 4, 2010

SUMX v5.1.3 - May 4, 2010

(CID:134030694)

[DCIM_Support]

I just upgraded the NMC and the new versions are as follows:

(CID:134030699)

[DCIM_Support]

Dear John Beck,

Ok, very thanks for the information.

After updating the firmware of the NMC, has something changed in the gateway software? Or all also you have the above bugs?

With respect.

(CID:134030720)

[DCIM_Support]

This is very strange, since I, for example, have the same gateway software, the same NMC firmware, but I have a Smart-UPS VT 40kVA. And I have temperature readings in Celsius.

I do not have the above bugs, i.e. in the gateway software I have the right temperature, the correct age of the UPS and batteries:

and

With respect.

(CID:134030735)

[DCIM_Support]

Then I re-ran the discover and the Temperature Probe Temperature was correct but the Battery Age and the UPS Age were still wrong - see the following:

(CID:134030749)

[DCIM_Support]

Ok, then please show us two screenshots from NMC of this UPS:

• UPS Status -> Intelligence Module
• Configuration -> UPS -> Last Battery Replacement

What do you have there?

With respect.

(CID:134030765)

[DCIM_Support]

See below for the Intelligence Module and Last Battery Replacement:

I will change the "2001" to "2011"

(CID:134030777)

[DCIM_Support · Accepted solution]

Dear John Beck,

Hence, there is no bug in the gateway software, just need to keep the firmware of the devices up to date 😀.

Thanks for the good feedback.

With respect.

(CID:134030790)

[DCIM_Support]

So, either I as the customer, or an APC (Schneider Electric) Field Engineer needs to check this during the Semi-Annual or Annual PM's that are performed on this UPS (such as the Annual PM we had last week on Wednesday 9/5/18).

(CID:134030854)

[DCIM_Support]

Yes, of course, besides the firmware of your UPS (not the NMC) is also very outdated. But only APC (Schneider Electric) Field Engineer can update the firmware of the UPS.

You as a customer should and can keep it under control.

With respect.

(CID:134030950)

[DCIM_Support]

It's good now - as follows:

(CID:134030797)

[DCIM_Support]

And UPS Age also:

Manufacture Date 04/26/11 = 7.38 years.

(CID:134030802)

[DCIM_Support]

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