In SxOnapp and on struxureon.com/manage the different number of users?

[DCIM_Support]

Hi all!

Essence of my problem: I found a bug in a SxOn mobile app (I have Android version) for my SxOn account, registered from a my phone number. At me in a mobile app the other user of "Test User KS" (I registered it for the test by other phone number) is displayed, but this user for some reason isn't displayed on https://struxureon.com/manage/. Why? As I can remove this test user.

Very thanks for the support.

(CID:114821038)

[DCIM_Support]

Hi, Can you please provide screenshots, of the app and on the manage app?

Also your organisation details, since it's hard to determine if you by accident had created to organisations, because in the beginning it was possible to get duplicate accounts.

Thanks,

Peter

(CID:114821117)

[DCIM_Support]

Hi Peter Elkjaer,

Write, please, e-mail on which I could send above the requested information.

Very thanks for the support.

(CID:114821138)

[DCIM_Support]

spezialist, I've sent an email to you. Let continue the exchange of files there. I'll update with any progress here, once I know more.

(CID:114821202)

[DCIM_Support]

Peter Elkjaer, I send the requested screenshots and my correspondence on this subject with Martin Kamp Jensen from StruxureOn.

Very thanks for the support.

(CID:114821252)

[DCIM_Support]

Hi Peter Elkjaer,

You have received my e-mail?

Very thanks for the support.

(CID:114821968)

[DCIM_Support]

spezialist No - I haven't received your email. Can you please try again?

(CID:114822567)

[DCIM_Support]

Hi Peter Elkjaer,

But I haven't received the personal e-mail from you. Only the e-mail has come from the address Peter Elkjaer (DCIM Support) .

Where to send the e-mail?

Very thanks for the support.

(CID:114822571)

[DCIM_Support · Accepted solution]

Ok, Martin Hardorf, successfully I helped to solve this problem 😀.

Very thanks for the support.

(CID:115836747)

[DCIM_Support]

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