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In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

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In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This question was originally posted on DCIM Support by Everard Eduard on 2017-11-10


upgrading DCE to v7.4.3 and ACRD to aos390_acrptk374 did not solve the issue

(CID:126175467)

6 Replies 6
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Re: In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This comment was originally posted on DCIM Support by spezialist on 2017-11-10


Dear Everard Eduard,

I suspect, that the problem is in the DDF-file for this device. Most likely, it is necessary to create an appropriate Request modification on Device Support (if there is no more recent DDF-file without this mistake), so that the DDF-team corrects this mistake.

With respect.

(CID:126175519)

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Re: In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This comment was originally posted on DCIM Support by Everard Eduard on 2017-11-13


Hello,

Can you tell me which DDF is used for this device?

Why are DDF's for Schneider Electric devices not kept updated.

Regards,

 

(CID:126175782)

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Re: In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This comment was originally posted on DCIM Support by Ragupathy Kandasamy on 2017-11-13


Dear Everard Eduard,

Based on the screen shots, the DDF file "Schneider ACRD2G"  version 11 is used for this device. Please generate a WALK file using the instrcutions given in the following link, https://dcimsupport.apc.com/pages/viewpage.action?pageId=106207968 and send it to us while you create a request in device support. The WALK file will be the key to debug this issue.

With respect.

(CID:126175802)

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Re: In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This comment was originally posted on DCIM Support by Everard Eduard on 2017-11-13


Hi,

Where do you see that "Schneider ACRD2G"  version 11 is used ?

I checked the backup, there is no DDF with this name.

Please send me the latest version.

Regards,

(CID:126175938)

DCIM_Support
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Re: In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

This comment was originally posted on DCIM Support by Everard Eduard on 2017-11-13


Hi,

It isn't a 2G InRow because it uses aos390_acrptk374 !!!

Regards,

(CID:126175961)

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🔒 Closed

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