In DCE an ACRD in operation mode 'backup' is shown as 'unknown'

[DCIM_Support]

upgrading DCE to v7.4.3 and ACRD to aos390_acrptk374 did not solve the issue

(CID:126175467)

[DCIM_Support]

Dear Everard Eduard,

I suspect, that the problem is in the DDF-file for this device. Most likely, it is necessary to create an appropriate Request modification on Device Support (if there is no more recent DDF-file without this mistake), so that the DDF-team corrects this mistake.

With respect.

(CID:126175519)

[DCIM_Support]

Hello,

Can you tell me which DDF is used for this device?

Why are DDF's for Schneider Electric devices not kept updated.

Regards,

(CID:126175782)

[DCIM_Support]

Dear Everard Eduard,

Based on the screen shots, the DDF file "Schneider ACRD2G"  version 11 is used for this device. Please generate a WALK file using the instrcutions given in the following link, https://dcimsupport.apc.com/pages/viewpage.action?pageId=106207968 and send it to us while you create a request in device support. The WALK file will be the key to debug this issue.

With respect.

(CID:126175802)

[DCIM_Support]

Hi,

Where do you see that "Schneider ACRD2G"  version 11 is used ?

I checked the backup, there is no DDF with this name.

Please send me the latest version.

Regards,

(CID:126175938)

[DCIM_Support]

Hi,

It isn't a 2G InRow because it uses aos390_acrptk374 !!!

Regards,

(CID:126175961)

[DCIM_Support]

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