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ITO Log Files

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DCIM_Support
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ITO Log Files

This question was originally posted on DCIM Support by Kaan Kutlug on 2015-12-04


Hi,

Where can I download the log files for ITO server? I am having some problems with ITO. Should I download it from ITO server itself or I should see them under DCO server?

Thanks in advance

(CID:105457104)


Accepted Solutions
DCIM_Support
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Re: ITO Log Files

This answer was originally posted on DCIM Support by Jef Faridi on 2015-12-04


Hi Kaan,

DCO server logs should contain the ITO logs as well.  However ITO logs can also be collected from the ITO-server:

https://<ito-server-ip>:8090/, logon as apc/apc, click "system settings", then from the pop-up window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.

Hope this helps,

Kind regards

(CID:105457108)

See Answer In Context

4 Replies 4
DCIM_Support
Picard
Picard
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2
375

Re: ITO Log Files

This answer was originally posted on DCIM Support by Jef Faridi on 2015-12-04


Hi Kaan,

DCO server logs should contain the ITO logs as well.  However ITO logs can also be collected from the ITO-server:

https://<ito-server-ip>:8090/, logon as apc/apc, click "system settings", then from the pop-up window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.

Hope this helps,

Kind regards

(CID:105457108)

DCIM_Support
Picard
Picard
0 Likes
0
374

Re: ITO Log Files

This comment was originally posted on DCIM Support by Kaan Kutlug on 2015-12-04


Thanks!

(CID:105457174)

DCIM_Support
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374

Re: ITO Log Files

This comment was originally posted on DCIM Support by Jef Faridi on 2015-12-04


You are welcome, Kind regards

(CID:105457175)

DCIM_Support
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374

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