ITA SUSTAINABILITY METRICS (PUE) WEB PAGE DOES NOT LOAD

[Csilva]

Please support the Software IT Advisor website, in the sustainability metrics option (PUE) it cannot be displayed, it hangs. I am sending image 1.

I am also sending system information. We are on version 9.5 and we need to know what the recommended RAM requirements are (image 2).

Regards

Caroll

[Jef]

Hi Caroll,

It might be browser related, you might want to refresh the page and/or start the browser in Incognito mode (in Chrome click on the top-right 3 dots, select 'New Incognito window'.

Or maybe it just takes some time to load the data.

Or maybe the configured energy system is broken or something (you need to check it in desktop client).

Kind regards,
Jef

[Csilva]

It is reported that the cache memory was cleared, it was validated from an incognito browser, and from another browser and the problem remains. All users have the same problem

It is mentioned that through the desktop client the EE configuration DOES load, however through the browser this sustainability metrics option (PUE) is not loading

Note:
We currently have the system requirements declared:
RAM: 64 GB, CPU: 8, DISK: 600 GB
The ITA backup weighs 22 GB
and the total ITA disk is consuming something like 358 GB, as shown in the image

regards

[Jef]

Hi Caroll,

Thanks for the info,

Then I guess it might be due to the size of the historical data (over the past many years).

If possible, try to test this using a test server,

In desktop client, in Tools > Preferences > Capacity History

you can clear old data

Note: this action will permanently clear historical data and it cannot be undone. Save a backup file (just in case) before running this action.
We do not need to delete/clear all of the history record but perhaps we can keep the last 1 to 2 years if/when the data is quite old (image illustrating keeping the data for the last 1 year).

Kind regards,

Jef

[Jef]

Hi Caroll,

You would also need to check if the 'Enable KPI' is checked (enabled).

 in Tools > Preferences > Capacity History
 
Enable it (check it) if needed and then click the OK button, that should start the KPI jobs. It may take some time to finish the job, you might want to check the web-client the next day and see if that helped.

Kind regards,
Jef

[yusuf]

is this problem solved? i have same problem. 

It calculated PUE in ITA. but there is a problem with the ITA Web (sustainability) pages. In the configuration menu PUE tab, I set to 1 days or 1hours the "Average over last:" setting. The SAVE button does not work. not active in other tabs.

screenshots;

Save button not active

[Jef]

Hi Yusuf,

It seems you might have a different problem, the other post (in this page) is related to the size of the historical data (over very long period/many many years).

It would have been great if you had opened a separate post.

However, in you case most likely Water Usage Effectiveness and Renewable Energy Factor not defined yet.

The Save button should be enabled when they are defined.

Kind regards,

Jef

[yusuf]

Hi, thaks for reply

As you mentioned, it enters and saves the WUE and REF data. save button is active. But when I close the page and log in again, the values ​​are reset.

[Jef]

Hi Yusuf,

It is strange that your dashboard shows -1 for PUE:

That cannot be correct, PUE may usually be between 1 and 5. Apparently your energy system/EE misconfigured.
I guess that could be the reason why you have problem with Sustainability Metrics configuration/save.

Kind regards,

Jef

---------------

update,

Hi Yusuf,

I have done multiple tests and can reproduce your observations, I can change the settings in Sustainability Metrics (for example to set the average time to 1 week) and Save, but after logout and login, it returns the default 'years' settings - this is working as designed. However, I have captured this in our backlogs, so we can keep the user defined 'Average over last' time settings after logout.

Kind regards,

Jef

[yusuf]

thanks Jef,

We will be waiting for the update.

Also, when I login with a customer test account and select average time as week or day, the SAVE button does not work. It gives the following warning. Would you take that into consideration?

thanks,