ITA Asset visuals

NF-London · ‎2021-05-21

Now we have progressed from DCO to ITA I am exploring new features like the asset visuals. I have started a row of racks but have hit a problem where some racked kit has the asset visuals tile for adding/editing the images and some kit has no tile so I cannot add any visuals?

See screenshots.

gsterling · ‎2021-05-21

Hello Nigel

One item of note regarding asset visuals is that it pertains to server assets. Other asset types are not supported, at least not yet. This is mentioned on the asset visual page (https://helpcenter.ecostruxureit.com/hc/en-us/articles/360006854398-Asset-Visuals)

.. Is the device which is not displaying the asset visuals tile a non-server device?

Regards

Greg Sterling

See Answer In Context

gsterling · ‎2021-05-21

Hello Nigel

One item of note regarding asset visuals is that it pertains to server assets. Other asset types are not supported, at least not yet. This is mentioned on the asset visual page (https://helpcenter.ecostruxureit.com/hc/en-us/articles/360006854398-Asset-Visuals)

.. Is the device which is not displaying the asset visuals tile a non-server device?

Regards

Greg Sterling

NF-London · ‎2021-05-25

ok that explains it, thanks Greg.