ISX Central Enterprise server message: BBU battery

[DCIM_Support]

Tengo el siguiente mensaje en un servidor físico de ISX Central (Struxureware Expert):
[ English - I have the following message on a physical server ISX Central (StruxureWare Expert): ]

Información diagnóstica: 
OK:BBU Current Cache Policy value is WriteBack. 
WARNING:Replace BBU battery. Full charge capacity is low. 
INFO:BBU battery capacity is -0,06% (Full Charge is -1 of the 1800 mAh Design Rating). 
INFO:BBU calibration was last performed Fri 09/12/2014 02:24:01 CST and is next scheduled for Thu 12/11/2014 02:24:01 CST based on RAID clock current reading of 10/09/2014 23:54:31

(CID:92537141)

[DCIM_Support · Accepted solution]

Hi Angel,

Can you advise what version of DCE are you running? The error is reporting the capacity as a negative value which is not accurate. I believe this was an issue that was reported prior to DCE v7.2. 

If you are on an older version, is it possible for you to upgrade to DCE 7.2 or higher? If you have a software support contract, you can request the upgrade link from your local tech support. The RAID battery diagnostic should being to report correctly after the upgrade. 

If however, you are on DCE V7.2 or higher, if may indicate that the RAID battery is degraded to the state of being disabled, which can cause potential performance issues. In this case, the RAID battery may need replacing. If the server is under DELL warranty, they should be able to send you a replacement battery. If the server is under our hardware warranty, local tech support should be able to help out with sending a RAID battery. 

Also, please keep in mind that the system will run a RAID battery test is done every 90 days and you may see messages in the log about the RAID battery when its just testing.

Regards,

Breda

(CID:92537219)

[DCIM_Support]

Thank you Breda DCE version is 7.2, we had replace the battery (a clock Battery) which in inside the server, then we must to know that later there serve lost the time configuration but is ver simple to retire them via console. Server si running again without issues!!!! Thank You!!!

(CID:92537290)

[DCIM_Support]

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