EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 10:33 PM . Last Modified: 2024-04-03 12:26 AM
(CID:149293956)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2024-04-03 12:25 AM
Hi Pablo,
I see that you're already working with our tech support too. I'm not going to get into troubleshooting here as there is already a case open but I can say that I am not seeing what you say you are seeing. For some reason, I can't see your screenshots but hopefully you can see mine. Perhaps it is a rights issue, I don't know. Tech support should be able to assist more.
Thanks,
Steve.
(CID:149782640)
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Posted: 2020-07-05 10:33 PM . Last Modified: 2024-04-03 12:26 AM
Dear Pablo Miranda,
You can explain your problem in more detail, attach a couple of screenshots? And then they will help you faster and better 😀.
With respect.
(CID:149293964)
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Posted: 2020-07-05 10:33 PM . Last Modified: 2024-04-03 12:25 AM
Hi, attach screenshot
first netbotz error
Second Any device
Do you help me?
Regards
(CID:149294253)
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Posted: 2020-07-05 10:33 PM . Last Modified: 2024-04-03 12:25 AM
Dear Pablo Miranda,
Sorry, but I still can not understand the essence of your question. That is, you got a critical alarm on one NetBotz-4.x, but on all the others, just a warning? Do I understand correctly?
Please tell us which NetBotz devices you are using (models).
With respect.
(CID:149294257)
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Posted: 2020-07-05 10:33 PM . Last Modified: 2024-04-03 12:25 AM
Dear
The problem is in writing the comments. Not in the alarms themselves.
The netbotz has the latest version 4.6 and the DCE version is 7.7.0
Regards
(CID:149294245)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2024-04-03 12:25 AM
Ok, please tell us which NetBotz appliance model (not firmware) for the first screenshot (where it is impossible to enter a comment)? And what model (not firmware) of NetBotz for your second screenshot (where you can enter a comment)?
With respect.
(CID:149294247)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2024-04-03 12:25 AM
Hi, Netbotz NBRK0570 both screen are the same. as if there were no change or written anything.
Regards
(CID:149294249)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2024-04-03 12:25 AM
Hi Pablo,
I see that you're already working with our tech support too. I'm not going to get into troubleshooting here as there is already a case open but I can say that I am not seeing what you say you are seeing. For some reason, I can't see your screenshots but hopefully you can see mine. Perhaps it is a rights issue, I don't know. Tech support should be able to assist more.
Thanks,
Steve.
(CID:149782640)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2024-04-03 12:25 AM
Support say upgrade to version to 7.1.1, i will probe and comments
(CID:149783905)
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Posted: 2020-07-05 10:34 PM . Last Modified: 2023-10-22 02:37 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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