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Dear Matt Wagner,
From your question:
However we have added some new equipment in and it is now appearing under "All Locations".
At the moment it really works like this: the logic of managing the location hierarchy of devices on the app.ecostruxureit.com/manage portal has changed, for example, read this Location hierarchy does not match DCE device groups:
Device groups in Data Center Expert and the location hierarchy on app.ecostruxureit.com/manage are completely separate. You maintain the location hierarchy on app.ecostruxureit.com/manage.
Therefore, once you have added a new device(s) in DCE-server or EcoStruxure IT Gateway, you must create on portal app.ecostruxureit.com/manage your own hierarchy of locations (not to be confused with the location of the DCE-server or EcoStruxure IT Gateway) and place the new device(s) in the correct locations.
From my own practical experience I can confirm, that this new way of managing the hierarchy of device(s) locations and DCE-servers is really very correct and convenient. Since very often the same DCE-server monitors devices from different locations of sites. That's why the developers and designers of EcoStruxure IT have separated the location of the DCE-server (or several DCE-servers) and the location of all other devices.
Unfortunately, I could not find any instructions or video on the new way to configure the hierarchy of device locations on portal app.ecostruxureit.com/manage. Therefore, below is my brief instruction in the screenshots.
- Login to the portal app.ecostruxureit.com/manage and click on link All location:
- Next click on link Manage...:
- Click the Add site... link to add a new site location or Add room... to add a new room for the site:
- And add new site location:
- Or add new room for the site:
After that, all your new device(s) without location (i.e. "All Locations") can be very conveniently associated with your new site(s) and room(s) on the portal app.ecostruxureit.com/manage.
In addition, for each individual DCE-server or EcoStruxure IT Gateway, you can separately associate users for priority calling:
I hope this helps you.
If you have any further questions, please ask.
With respect.
Link copied. Please paste this link to share this article on your social media post.
Dear Matt Wagner,
From your question:
However we have added some new equipment in and it is now appearing under "All Locations".
At the moment it really works like this: the logic of managing the location hierarchy of devices on the app.ecostruxureit.com/manage portal has changed, for example, read this Location hierarchy does not match DCE device groups:
Device groups in Data Center Expert and the location hierarchy on app.ecostruxureit.com/manage are completely separate. You maintain the location hierarchy on app.ecostruxureit.com/manage.
Therefore, once you have added a new device(s) in DCE-server or EcoStruxure IT Gateway, you must create on portal app.ecostruxureit.com/manage your own hierarchy of locations (not to be confused with the location of the DCE-server or EcoStruxure IT Gateway) and place the new device(s) in the correct locations.
From my own practical experience I can confirm, that this new way of managing the hierarchy of device(s) locations and DCE-servers is really very correct and convenient. Since very often the same DCE-server monitors devices from different locations of sites. That's why the developers and designers of EcoStruxure IT have separated the location of the DCE-server (or several DCE-servers) and the location of all other devices.
Unfortunately, I could not find any instructions or video on the new way to configure the hierarchy of device locations on portal app.ecostruxureit.com/manage. Therefore, below is my brief instruction in the screenshots.
- Login to the portal app.ecostruxureit.com/manage and click on link All location:
- Next click on link Manage...:
- Click the Add site... link to add a new site location or Add room... to add a new room for the site:
- And add new site location:
- Or add new room for the site:
After that, all your new device(s) without location (i.e. "All Locations") can be very conveniently associated with your new site(s) and room(s) on the portal app.ecostruxureit.com/manage.
In addition, for each individual DCE-server or EcoStruxure IT Gateway, you can separately associate users for priority calling:
I hope this helps you.
If you have any further questions, please ask.
With respect.
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