How can I investigate a failed DCE upgrade? "Unable to upload the server update"

[DCIM_Support]

(CID:89063616)

[DCIM_Support · Accepted solution]

Hi Allan,

What version are you on now and what version are you trying to upgrade to? I have seen this happen when the server upgrade package you are using may be corrupt. Did you check the MD5 checksum to see if it is valid? The checksum is on the upgrade link. You can check the file using a program like "Nero MD5 Verifier" . That would be the first step. I have seen the above error happen also when you try and upgrade the server remotely. Are you trying to upgrade the server remotely? Are you using a VPN connection? Have you tried to upgrade the server locally? The logs will tell us more on the issue. If you type in the IP of your DCE server in a web browser followed by /capturelogs (). Delete the old log archive and try to upgrade the server again and then send in the logs after the upgrade. There could potentially be a corruption on the database also. When was the last successful backup carried out? You might also have to import a previous backup and then try an upgrade from the older backup locally. 

Hope this helps. 

Regards,

B

(CID:89063618)

[DCIM_Support]

Hi Breda, I had a colleague complete this for me. 100% correct advice from you. Thanks. Despite having two upgrades complete remotely, this one didn't like it and only by asking a guy based in the U.S office to run the upgrade id it all run smoothly. thanks again.

(CID:89555053)

[DCIM_Support]

Hi Alan, I'm happy this worked for you. Thanks for the update. Regards, B

(CID:89555078)

[DCIM_Support]

Hi Breda,  this is what I've done today.

Upgraded from 7.2.0 to 7.2.1. backup taken before and after.

Upgraded from 7.2.1 to 7.2.2 and backup taken.

Attempt to upgrade to 7.2.4 failed.

have downloaded the upgrade zip twice, but haven't checked the md5 checksum.

I am doing this over the WAN.

thanks for the quick reply.

regards

Allan

(CID:89063620)

[DCIM_Support]

Hi Breda, I have captured the logs after another failed upgrade attempt.  Please can you advise how I can attach these? 

(CID:89063624)

[DCIM_Support]

Hi Allan,

I'm unsure of how to attach the logs on this forum. Are you able to send a link to a dropbox account so I can take a look at the logs? 

Regards,

B

(CID:89063626)

[DCIM_Support]

Hi allan.fitzwater and bredaconsidine,

You cannot attach files to the forum, you can however use the "Code Macro"  and paste the contents of your log file. Which will look something like this:

64.242.88.10 - - [07/Mar/2004:16:05:49 -0800] "GET /twiki/bin/edit/Main/Double_bounce_sender?topicparent=Main.ConfigurationVariables HTTP/1.1" 401 12846 64.242.88.10 - - [07/Mar/2004:16:06:51 -0800] "GET /twiki/bin/rdiff/TWiki/NewUserTemplate?rev1=1.3&rev2=1.2 HTTP/1.1" 200 4523 64.242.88.10 - - [07/Mar/2004:16:10:02 -0800] "GET /mailman/listinfo/hsdivision HTTP/1.1" 200 6291 64.242.88.10 - - [07/Mar/2004:16:11:58 -0800] "GET /twiki/bin/view/TWiki/WikiSyntax HTTP/1.1" 200 7352

If the log file is very long i'd suggest that you use a service similar to pastebin and share the link here.

// Viggo

(CID:89063630)

[DCIM_Support]

Hi Breda, pls can you try this link.

https://www.dropbox.com/s/0g1msd7abunij91/localhost.grpitsrv.com_2014-07-22_08-38-08.tar.gz

thanks very much.  This isn't urgent so please don't put yourself out!

Lasse - thanks for the info as well.

(CID:89063635)

[DCIM_Support]

Hi Allan, when answering a question, please comment on "the answer" instead of posting a new answer (that regards a question posted on Jul 22 by Breda), thanks.

(CID:89063769)

[DCIM_Support]

Hi Allan,

Thanks for the logs. There is not much in the info in the logs to go on for the failed upgrade. Did you try and reboot at any stage before trying the upgrade again? Can you try and reboot the server and do the server upgrade again? If this doesn't work I would connect to the server locally rather than trying the upgrade over the network. I have seen problems like this in the past. 

Since its an enterprise server. I would connect your laptop to the private side of the server (GB port 2), login to the DCE client on the private side and then try to upgrade the server.  

If we are still having problems after this, I would suspect it might be a corruption on the DB.  We might have to do a restore, create a new backup and try to upgrade the server again. 

I hope this helps. 

Regards,

B

(CID:89063642)

[DCIM_Support]

thanks for looking Breda.  I suspect your on to something with my attempt to run it remotely, despite two previous upgrades running smoothly. I tried this AM when our WAN link would be less busy and the progress bar got much much further along.  I'll try rebooting, then running it one more time.  I have also asked a local IT engineer to download and run this for me.  Either way I will update but it may be a couple of weeks due to hols etc.  thanks again.

(CID:89063644)

[DCIM_Support]

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