Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84686members
354048posts

Getting DCE to backup to my local hard drive via VPN

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
4
183

Getting DCE to backup to my local hard drive via VPN

This question was originally posted on DCIM Support by Russ Gravett on 2019-02-21


I am not able to get DCE to backup to my local hard drive via VPN to the network. Does anyone have any suggestions.

(CID:140219775)

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
2
183

Re: Getting DCE to backup to my local hard drive via VPN

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-21


Hi Russ,

 

Have you tried backing up locally / same subnet as DCE? That’s your first best troubleshooting step. If the issue is with a full backup, you may also want to try a config only backup. If you have a server or laptop local to the DCE server and it works but your VPN drive does not, it could be anything from timeouts to firewalls to a host of other network related issues. I’m specifically pointing to that sort of issue solely because you are specifying VPN. 

 

A packet capture may help in isolating issues but you’ll probably have a better chance of figuring that out with the local network people than DCE troubleshooters. 

 

Thanks,

Steve. 

(CID:140219791)

DCIM_Support
Picard
Picard
0 Likes
0
183

Re: Getting DCE to backup to my local hard drive via VPN

This comment was originally posted on DCIM Support by Russ Gravett on 2019-02-22


Not yet. I am in another state so doing anything locally is difficult. I have turned off all firewalls and antivirus on my PC, but I cannot get the drive to mount. I found an article on how to perform a local backup but while the article made sense, it did not work in my case and I assume because I am VPN into the network instead of local. 

(CID:140220049)

DCIM_Support
Picard
Picard
0 Likes
0
183

Re: Getting DCE to backup to my local hard drive via VPN

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-02-22


Hi Russ,

 

If there's a system local to the DCE server, perhaps you could remote into that system and usethat share as a test so the mound doesn't have to go through the VPN, only the remote connection to the other server does.

 

Steve

(CID:140220051)

DCIM_Support
Picard
Picard
0 Likes
0
183

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.