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Posted: 2025-10-13 11:56 AM
You are facing some problems to perform the login in the ITE gateway, use the admin user according to the documentation and the information that criei at the moment of installation and nothing, use the reset-password.bat to change the senha and continue without obtaining the login, at this moment I try to perform the login without devtools a message user is locked.
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Posted: 2025-10-15 12:00 PM
Hello @silviolcf,
If the following instructions do not help resolve your login issue, please contact technical support for guidance.
How to password reset the Gateway admin user: https://community.se.com/t5/Gateway-FAQ/How-to-reset-the-Gateway-admin-password-in-Gateway-version-1...
Kind Regards,
Cory
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