GSM MODEM FOR DCE/NB 570

[DCIM_Support]

hELLO TEAM?

Please kindly give me the APC SKU for GSM Module working with NB 570.

In case this doesn't exist internally, could you please give the manufacturer detail ( address).

the costomer want to receive SMS Alert on his mobile phone in case of any issue on the DC.

(CID:102925089)

[DCIM_Support]

Hi Kiki,

The standard modems supported by version 3 NetBotz appliances such as the 570 are listed in k-base here.

The k-base number is FA158359 if you are searching (for some reason I can't link directly to the FAQ).

Issue:
Version 3 Netbotz modem support.

Product Line:
NetBotz

Environment: 
NetBotx version 3

Cause:
Supported Hardware.

Resolution:
All version 3 Netbotz appliances in the 400 and 500 families support modems.

The following modems are supported (Please note that not all models may be available in your region):

GPRS modems:

1. Mulit-Tech MultiModemGPRS  - The name on the front  of the modem is:
MultiModem GPRS Wireless Modem
The model numbers are: MTCBA –G-U-F2 or MTCBA –G-U-F4


2. Option GlobeSurfer ICON – OPTION WIRELESS TECHNOLOGY GLOBESURFER iCON, no other part number.

***Newer GLOBESURFER units may have an additional part number such as 225 or 505 however these are not supported.

Tested with AT&T Sim card.

Analog Modem:

1. Mulit-Tech MultiModem USB/MultiMobileUSB – The name on the front of the modem is
MultiMobile USB
Supported model numbers are MT5634MU and MT5634ZBA

Some of these devices may no longer be available at retail. The Multitech Multi Modem GPRS ""MTCBA-G-U-F4"" is recommended.
 

With the release of Botzware 4.2, some new modem support has been added. These new modems are:
 

1. Zoom Model 4595 Modem (USB Stick form factor)

2. ZTE Model MF100 Modem (USB Stick form factor)

3. Multi-Modem GPRS Cellular Modem (Model MTCBA-G2-U) (Dimensions - 4.1" x 1.1" x 2.4")

In NetBotz v4.3, the following additional USB modems are supported:

MutiTech MultiModem Cell
MutiTech MultiModem Cell 3G MTCBA-H5
MutiTech MultiModem iCell 3G MTCMR-H5

Although we try to keep this document up to date, you can also verify changes to new releases i the release notes for the newest versions. This should be available on the product page or on the software downloads page:
www.apcc.com/tools/download

Steve

(CID:102925093)

[DCIM_Support]

In Europe, all these are EOS.

Any newer modems we can use?

(Got the Multitech MTC-H5-B03, doesnt work with Netbotz 570)

Ive got customers that want a powerful DCIM combined with SMS function for the 24/7 emergency SMS function. Been looking for a compatible modem now for at least a year.

Any comments or should i try other brands for DCIM?

Adam

(CID:109447197)

[DCIM_Support]

Hi Adam, I have no detail at this point but it is my understanding that they will be testing a new multitech modem for the next release of Botzware. Keep an eye out for that and check the release notes for the modem sku. We will update the k-base as well but that may not be as quick. As for what is supported now, the k-base noted previously is all that has been tested. Steve

(CID:109447204)

[DCIM_Support]

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