Fresh DCO client installation fails to launch

[DCIM_Support]

hello all

I need your help. I did the installation of the DCO client 7.5 on a windows 7 laptop, but it doesn't launch, it keeps loading and it never connects.

Unfortunately I don't have access to the laptop as it belongs to a manager, I only have available his application log which mainly contains the following lines.

I appreciate your help or suggestions. We're in the same network and I don't have this issue in my laptop, his installation is fresh but is displaying this error. Any hint of what would be the problem (network, operating system, client, etc, is appreciated)

Thanks

2016-05-11 11:18:12,299 INFO  [com.apc.sma.client.Application] (ModalContext) Running server version 7.5.0.42470 (Release) 2016-05-11 11:18:12,299 INFO  [com.apc.sma.client.Application] (ModalContext) Client cache under: file:/C:/Users/user/.isxo/7.5.0-42470-8540c/Operations/

2016-05-11 11:21:41,814 WARN  [com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl] (Model Thread 0) Retrying JMS connection. com.apc.dsmf.client.webservices.event.QueueRemoteEventException: Unable to subscribe for events. This is likely due to a network issue. See http://www.dcimsupport.apc.com for information on which ports need to be open and how to check it., caused by: java.lang.RuntimeException: Failed to download and/or install client side AOP stack, caused by: org.jboss.jms.exception.MessagingNetworkFailureException: Failed to download and/or install client side AOP stack 2016-05-11 11:56:59,819 ERROR [com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl] (Model Thread 0) Giving up on retry 2016-05-11 11:56:59,825 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Error creating startup input (loading) [org.eclipse.core.runtime] com.apc.dsmf.client.webservices.event.QueueRemoteEventException: Unable to subscribe for events. This is likely due to a network issue. See http://www.dcimsupport.apc.com for information on which ports need to be open and how to check it.  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueue(QueueRemoteEventServiceImpl.java:266)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:198)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueueWithRetry(QueueRemoteEventServiceImpl.java:204)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.(QueueRemoteEventServiceImpl.java:132)  at com.apc.dsmf.client.webservices.JMSServiceFactory.createRemoteEventService(JMSServiceFactory.java:25)  at com.apc.dcoverview.services.impl.RemoteServiceProvider.getEventService(RemoteServiceProvider.java:22)  at com.apc.dcoverview.services.ServiceFactory.getEventService(ServiceFactory.java:51)  at com.apc.dcoverview.DefaultServices.registerServices(DefaultServices.java:159)  at com.apc.dcoverview.DefaultServices.loadModel(DefaultServices.java:92)  at com.apc.config.workbench.ServiceRegistryReader.loadForegroundServices(ServiceRegistryReader.java:222)  at com.apc.config.workbench.ServiceRegistryReader.loadServices(ServiceRegistryReader.java:80)  at com.apc.sma.client.ApplicationWorkbenchAdvisor$2.run(ApplicationWorkbenchAdvisor.java:199)  at com.apc.config.workbench.threads.impl.wrappers.RunnableWrapper.run(RunnableWrapper.java:18)  at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)  at java.util.concurrent.FutureTask.run(Unknown Source)  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)  at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)  at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  at java.lang.Thread.run(Unknown Source)  at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10) Caused by: java.lang.RuntimeException: Failed to download and/or install client side AOP stack  at org.jboss.jms.client.JBossConnectionFactory.createConnectionInternal(JBossConnectionFactory.java:199)  at org.jboss.jms.client.JBossConnectionFactory.createTopicConnection(JBossConnectionFactory.java:115)  at org.jboss.jms.client.JBossConnectionFactory.createTopicConnection(JBossConnectionFactory.java:109)  at com.apc.dsmf.client.webservices.event.QueueRemoteEventServiceImpl.initializeQueue(QueueRemoteEventServiceImpl.java:221)  ... 30 more Caused by: org.jboss.jms.exception.MessagingNetworkFailureException: Failed to download and/or install client side AOP stack  at org.jboss.jms.client.delegate.ClientClusteredConnectionFactoryDelegate.org$jboss$jms$client$delegate$ClientClusteredConnectionFactoryDelegate$getClientAOPStack$aop(ClientClusteredConnectionFactoryDelegate.java:264)  at org.jboss.jms.client.delegate.ClientClusteredConnectionFactoryDelegate.getClientAOPStack(ClientClusteredConnectionFactoryDelegate.java)  at org.jboss.jms.client.ClientAOPStackLoader.load(ClientAOPStackLoader.java:75)  at org.jboss.jms.client.JBossConnectionFactory.createConnectionInternal(JBossConnectionFactory.java:192)  ... 33 more 2016-05-11 11:56:59,829 ERROR [com.apc.dcoverview.DefaultServices] (main) An exception occurred - the application will be shut down.

(CID:106205136)

[DCIM_Support · Accepted solution]

Hi Angelica,

The client logs contain the following message:
com.apc.dsmf.client.webservices.event.QueueRemoteEventException: Unable to subscribe for events. This is likely due to a network issue. See http://www.dcimsupport.apc.com for information on which ports need to be open and how to check it.that is usually an indication of network/firewall related problem and user should check the necessary ports are open between the client machine and the server. Even though you are on the same network, perhaps the laptop is using a different route (compared to your workstation) an/or perhaps there might be some firewall or antivirus software running on the laptop, that might need closer look.

Hope this helps,
Kind regards

(CID:106205149)

[DCIM_Support]

I have met the same issue. As Jef mentioned, it is network problem. I reset my network as follows.

Step 1) Turn off the McAfee firewall 

Step 2) Reset NIC

Step 3) only then I started my DCO and DCE running on VMware workstation

the DCO client runs without any problem. Thanks

(CID:106206431)

[DCIM_Support]

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