My ISX is not sending alert email

[DCIM_Support]

Hi All,

      I am facing a problem with my ISX.  It send a test email whenever test tab is pressed but if a real alert occurs  in UPS then no alert email is generated. Kindly guide me to solve this issue.

Regards:

       Saqfi

(CID:106205102)

[DCIM_Support · Accepted solution]

Hi Saqfi,

The first thing I would do is to verify DCE is actually seeing the event. If not, then is may be a polling issue. If it is an APC UPS, make sure priority scanning is enabled. To better get an idea on configuring the system properly to send e-mail, take a look at k-base FA225766.

Steve

(CID:106205112)

[DCIM_Support]

DCE is seeing the issue. Alert displays in active alarm screen. but email is not generated. I this I have to work with the notification policies. Your provided K-base FA225766 is very help full. Thanks for your co-operation. I will be grateful if you can give me any help regarding notification policies. Thanks

(CID:106205122)

[DCIM_Support]

Hi Saqfi, The only suggestion I can make is to start simple. Create a policy with just this 1 e-mail action and be sure it's a tested "to" address. If the alarm is an "essential alert", this just means it is a pre-configured alert, make sure the device is associated with the policy. If you've manually created thresholds, be sure to add all of them individually. I would also associate a single policy with any device or threshold at least to begin with. If you have the same device in multiple policies, it gets more difficult to figure out what policy is doing what, right or wrong. Steve

(CID:106205131)

[DCIM_Support]

Thanks steve! you have done a great favor to me. I have successfully generated an email against an alert. Thanks a lot again. I used default policy and it worked for me.

(CID:106205158)

[DCIM_Support]

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