Firmware update NMC 9641 via EcoStruxure IT Expert Portal

[dickiedik]

During a check of our UPS we saw in the EcoStrucxure IT management/firmware update section that there is new firmware for 4 of our UPS.

Existing firmware NMC 9641 v2.5.0.6, new firmware according EcoStruxure IT Expert v3.0.0.12

When we tried to update the firmware on one of the UPS it failed with the message

                         "Unable to read the downloaded binary"

We tried another UPS as well but it gives the same error.

(we never did an upgrade op NMC firmware via the Ecostruxure IT before)

In EcoStruxure IT Expert no active alarms are listed , and also on the gateway itself no alarms / warnings found

We found out there was an upgrade for the Gateway itself, this upgrade we carried out  via the Ecostruxure IT portal without any issues, the gateway is now on version 1.21.0.6

Also we checked via the Inventory\configuration\get lastest to check communication to the UPS and this was OK and configuration was retrieved.

I searched the forum but could not find anything on this error

So how can I resolve this issue and update the firmware on those devices

[JLehr · Accepted solution]

Hi @dickiedik 

I recommend that you contact support to help you with this issue. Choose General support request on this form: https://app.ecostruxureit.com/request

Best,

Jackie

[dickiedik]

As adviced by Jackie I've contacted support to assist with the issue, awaiting there response