Failed to restore Gateway

[DCIM_Support]

I'm trying to backup/restore the EcoStruxure IT Gateway.

I could successfully backup but failed to restore.

My testing environment is the below.
- EcoStruxure IT Gateway 1.4.3.9
- Windows 10 Pro

This is the error message when I call restore command. 
It failed listing backups... What should I do for it?

 

I also attach the related information.

• Backup data already exists
  

• Backup data location
  
  
  

I also like to confirm about the option "-pw" and "-user".(These are optional ones)
Do these options mean the user id and password for EcoStruxure IT gateway server?

P.S.

By the way, I read the EcoStruxure IT Gateway documentation for restore.
http://sxwhelpcenter.ecostruxureit.com/display/public/UASTRUX/Configuring+Gateway+restore

It says restore command is "apolloRestore.bat". But, it seems that "restore.bat" is the appropriate one.
I recommend to fix the documents.

(CID:137110662)

[DCIM_Support]

The -user and -pw are not optional for restore.  They refer to the username and password to the file share where the backup is stored.  The "-user" should be followed by a the user's name. The "-pw" is not followed by anything, it will prompt for the password after the command is run.

See the example on:

http://sxwhelpcenter.ecostruxureit.com/display/public/UASTRUX/Configuring+Gateway+restore?queryStrin...

(CID:137111239)

[DCIM_Support]

>Dear Ralph,

Thank you for your help. I understand the usage of "-user" and "-pw" and it makes progress.

But, new error message appeared....
It seems that some xml file parsing failed.....

Does anyone know how to solve this?

 

I also attach the console.log on that time. <console(extracted).log>

(CID:137111519)

[DCIM_Support]

I also tested the restore using EcoStruxure IT Gateway 1.5.0.66, but the result is the same(failed to restore).... 

(CID:137728016)

[DCIM_Support]

Is there anybody who faces the same issue? 

I'm not sure this happen only on my environment or this can be happen in many environment. If exist, please add comment.

With kind help by Ralph, I found that this error will not happen if I set proxy parameter as Java option like below before calling restore command. This can be an workaround for this issue.

SET _JAVA_OPTIONS=-Dhttp.proxyHost= -Dhttp.proxyPort=

I also attach the screenshot.

(CID:137731541)

[DCIM_Support]

>By the way, I read the EcoStruxure IT Gateway documentation for restore.
>http://sxwhelpcenter.ecostruxureit.com/display/public/UASTRUX/Configuring+Gateway+restore

> It says restore command is "apolloRestore.bat". But, it seems that  "restore.bat" is the appropriate one.
> I recommend to fix the documents.

Thank you for fixing the document. I confirm the fix.

This is just small suggestion for the documentation.

Concerning about the user and password in the document, if possible, I think it's better to make it clear the difference of the user types. (user to access shared folder or gateway server)

In this page, "-user/-pw" mention about the user/password to access the shared folder".
But, "password-reset" mention about resetting the password to access gateway server". 

I think it's a little bit confusing for user to read. 

Regards,

Akihiro

(CID:137111596)

[DCIM_Support]

Hi Akihiro Yamagami,

I added the information you suggested to the documentation. Thank you for helping us improve!

Best,

Jackie

(CID:137112070)

[DCIM_Support]

Hello Jackie,

I have confirmed the updated documentation. Thank you. 

Regards,

Akihiro

(CID:137725641)

[DCIM_Support]

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