Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Explanation of icons on EcoStruxre IT app

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Explanation of icons on EcoStruxre IT app
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
78
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
50
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:24 PM

0 Likes
10
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:24 PM

Explanation of icons on EcoStruxre IT app

This question was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-22


Is there any written description which explains the meaning of the icons on EcoStruxre IT app ?

For example, I'd like to know the below.

 

1) Meaning of white crown icon

  I know that green crown means that it's monitored using Asset Advisor.
 But, I'm not sure what the difference between the device with white crown icon and the device without icons. 

 

2)  Meaning of icons for incidents

   What's the difference between yellow and blue icons for incidents?

Regards,

Akihiro

(CID:138807990)

Labels
  • Labels:
  • IT Expert
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:24 PM

0 Likes
8
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:24 PM

This answer was originally posted on DCIM Support by Jackie Lehr on 2019-01-22


Hi Akihiro Yamagami,

The yellow incident icon is new incidents; the blue is incidents that are in progress.

Updated information about crown icons:

EcoStruxure Asset Advisor is not available for all device types. No crown icon means Asset Advisor is available, but the device isn't subscribed. The green crown means the asset is subscribed to EcoStruxure Asset Advisor; white means the device isn't subscribed to Asset Advisor, but it is recommended that it should be subscribed.

I'll modify this information in the Help Center.

Best,

Jackie

(CID:138808236)

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 10
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:24 PM

0 Likes
8
638
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:24 PM

This answer was originally posted on DCIM Support by Jackie Lehr on 2019-01-22


Hi Akihiro Yamagami,

The yellow incident icon is new incidents; the blue is incidents that are in progress.

Updated information about crown icons:

EcoStruxure Asset Advisor is not available for all device types. No crown icon means Asset Advisor is available, but the device isn't subscribed. The green crown means the asset is subscribed to EcoStruxure Asset Advisor; white means the device isn't subscribed to Asset Advisor, but it is recommended that it should be subscribed.

I'll modify this information in the Help Center.

Best,

Jackie

(CID:138808236)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:24 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:24 PM

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-23


Hello Jackie,

Concerning about green/white crown icon, I understand well. Thank you !

 

Could you explain a little bit more about the type of incidents? 

What's the trigger to change the status from "new" to "in progress"?

(In our "trial" environment, one of the incident which was created 2 month ago but still with blue icon.)

 

Regards,

Akihiro

(CID:138808389)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:24 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:24 PM

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-01-24


Hi Akihiro,

I'm sorry, I cant help with the incidents. I'd recommend that you contact the service bureau about the status of the incidents.

After further investigation, I modified the information above about the crown icons.

Best,

Jackie

(CID:138809586)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-25


Hello Jackie-san,

 Thank you for your answer.  I'll contact with service bureau.

Regards,

Akihiro

(CID:138809700)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-05


This is just for sharing the information.

Here is the explanation of the icons on EcoStruxure IT App.

https://helpcenter.ecostruxureit.com/hc/en-us/articles/360016005094-What-do-the-icons-in-the-EcoStru...

(CID:139691983)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-06


>Could you explain a little bit more about the type of incidents? 

>What's the trigger to change the status from "new" to "in progress"?

The status will change when some action has taken by service bureau. (e.g. ticket is assigned, comment is added etc.)
 

 

(CID:139692561)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-02-06


Once someone in the Service Bureau takes ownership of the incident, the status changes from new to in progress in the EcoStruxure IT app.

You can read about this in an article in the EcoStruxure It Help Center: https://ecostruxureitsupport.zendesk.com/knowledge/articles/360016435174/en-us?brand_id=360001328873

(CID:139692996)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-02-06


I added a few things to the article in response to your questions. Thanks for helping us improve, Akihiro Yamagami!

(CID:139693084)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

In response to DCIM_Support
0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-07


Hello Jackie,

 You are welcome. Thank you for continuing the improvement.It'will help many readers. 😀 

(CID:139693162)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 04:25 PM

0 Likes
0
637
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 04:25 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc