Explanation of icons on EcoStruxre IT app

[DCIM_Support]

This question was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-22

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Is there any written description which explains the meaning of the icons on EcoStruxre IT app ?

For example, I'd like to know the below.

1) Meaning of white crown icon

  I know that green crown means that it's monitored using Asset Advisor.
 But, I'm not sure what the difference between the device with white crown icon and the device without icons. 

2)  Meaning of icons for incidents

   What's the difference between yellow and blue icons for incidents?

Regards,

Akihiro

(CID:138807990)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jackie Lehr on 2019-01-22

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Hi Akihiro Yamagami,

The yellow incident icon is new incidents; the blue is incidents that are in progress.

Updated information about crown icons:

EcoStruxure Asset Advisor is not available for all device types. No crown icon means Asset Advisor is available, but the device isn't subscribed. The green crown means the asset is subscribed to EcoStruxure Asset Advisor; white means the device isn't subscribed to Asset Advisor, but it is recommended that it should be subscribed.

I'll modify this information in the Help Center.

Best,

Jackie

(CID:138808236)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-23

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Hello Jackie,

Concerning about green/white crown icon, I understand well. Thank you !

Could you explain a little bit more about the type of incidents? 

What's the trigger to change the status from "new" to "in progress"?

(In our "trial" environment, one of the incident which was created 2 month ago but still with blue icon.)

Regards,

Akihiro

(CID:138808389)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-01-24

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Hi Akihiro,

I'm sorry, I cant help with the incidents. I'd recommend that you contact the service bureau about the status of the incidents.

After further investigation, I modified the information above about the crown icons.

Best,

Jackie

(CID:138809586)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-01-25

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Hello Jackie-san,

 Thank you for your answer.  I'll contact with service bureau.

Regards,

Akihiro

(CID:138809700)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-05

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This is just for sharing the information.

Here is the explanation of the icons on EcoStruxure IT App.

https://helpcenter.ecostruxureit.com/hc/en-us/articles/360016005094-What-do-the-icons-in-the-EcoStru...

(CID:139691983)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-06

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>Could you explain a little bit more about the type of incidents? 

>What's the trigger to change the status from "new" to "in progress"?

The status will change when some action has taken by service bureau. (e.g. ticket is assigned, comment is added etc.)
 

(CID:139692561)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-02-06

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Once someone in the Service Bureau takes ownership of the incident, the status changes from new to in progress in the EcoStruxure IT app.

You can read about this in an article in the EcoStruxure It Help Center: https://ecostruxureitsupport.zendesk.com/knowledge/articles/360016435174/en-us?brand_id=360001328873

(CID:139692996)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jackie Lehr on 2019-02-06

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I added a few things to the article in response to your questions. Thanks for helping us improve, Akihiro Yamagami!

(CID:139693084)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-02-07

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Hello Jackie,

 You are welcome. Thank you for continuing the improvement.It'will help many readers. 😀 

(CID:139693162)

[DCIM_Support]

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