Expert access problem

DCIM_Support · ‎2020-07-02

Hello everybody,

I am not accessing the EXPERT software neither by browser. The IP is pinging normally but when trying to access the software the address is not valid or the limit time of the connecton has expired .

Does anybody knows what it can be ? I´m thinking about a problem on the server HD or just doing a reset on the server it could solve the problem.

Thanks everybody since now.

DCIM_Support · ‎2020-07-02

Hi Luis,

Have you tried accessing the web browser by both HTTP and HTTPS protocols? Is it the same results for both protocols?

What is the error you are receiving on the web browser?

Are you able to login to the DCE client from the same computer? Im guessing you are getting the error "The address is not valid ...". Is this correct? Make sure you are using the right protocols to access the DCE client and the right IP/hostname.

Are you using a local or remote user account to access the DCE client? If its a remote user make sure that the AD/LDAP server is up and running.

Is this a new installation or any existing installation? If an existing installation, is there anything that changed on the network? Did someone change any settings on the DCE server through the DCE client prior to seeing this problem?

Since it seems you cannot access the web browser to get the logs, I would suggest you firstly reboot the server.

Is this a hardware DCE server? If so, are you able to see any warning lights on the HDD if it is an enterprise server? It is also beneficial if this is a hardware server to hook up a monitor and keyboard to the server and see if there are any errors appearing on boot up. You can also try and hook up your laptop to the private GB2 port at the back of the server and access the DCE through the private side. Are you able to access and login to the DCE client that way?

If this is a VM, once you reboot the server, you should be able to see the boot up sequence through VMWare and see if any processes fail etc.

Let me know if this helps.

Regards,

Breda

DCIM_Support · ‎2020-07-02

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