Excel Load - !UnsupportedAddEquipmentEntryStep.PRODUCT_NOT_SUPPORTED_DESCRIPTION!

DCIM_Support · ‎2020-07-02

Please advise where I'm going wrong in this Excel load.

P.S. The backup of my DCO model is about 350MB so uploading may be difficult

DCIM_Support · ‎2020-07-02

Hi Ed It seems that PDM3532IEC is the model name of a breaker module - but it should be a breaker in the setup you are using in the template.xls file. If D/A-4/Z1 is a modular PDU, you should use the sheet "Modular PDU example" in the downloadable template as the template sheet instead - otherwise the breaker model name must identify a breaker, e.g. like model name "32A 3P Generic Breaker". The bad error message will be fixed in the next release. Regards, Ulrik

See Answer In Context

DCIM_Support · ‎2020-07-02

Hi Ed

The error could indicate that there is an issue with either the model name of the rack-mount PDU or the breaker model name. Could you export the custom catalog via File -> Export -> Genomes and attach that - then we can try to find out?

Regards,

Ulrik

DCIM_Support · ‎2020-07-02

genomes.cat attached

DCIM_Support · ‎2020-07-02

Hi Ed It seems that PDM3532IEC is the model name of a breaker module - but it should be a breaker in the setup you are using in the template.xls file. If D/A-4/Z1 is a modular PDU, you should use the sheet "Modular PDU example" in the downloadable template as the template sheet instead - otherwise the breaker model name must identify a breaker, e.g. like model name "32A 3P Generic Breaker". The bad error message will be fixed in the next release. Regards, Ulrik

DCIM_Support · ‎2020-07-02

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