Error upgrade Expert

[DCIM_Support]

Hello,

      I have a problem starting the server DCExpert. I installed the upgrade from version 7.2.4 to version 7.2.5.16. Installing lasted several hours and ended up freezing. Server starts and ends the following message under Annex. I do not have a backup :-(

Please advice. Thanks.

Mirek

(CID:93193362)

[DCIM_Support]

Have you contacted your local support yet regarding this?  It's possible they might be able to fix this, but given those errors, chances may be slim. Opening a support ticket with them is your first step to getting this resolved.

If you're sure you don't have a back up and have a relatively small number of devices (25-100), you might be better off with a clean install and reconfiguring from scratch.

If someone from Schneider has any additional insight on this issue, please reply.

(CID:93193364)

[DCIM_Support]

Hi Mirek, Can you advise the exact platform and version you installed the OVA on please? If you don't have any backups or snapshots in place, the best option would probably me to re-configure the system from scratch. Regards, Breda

(CID:93193367)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.