Error Launching: Could not connect to the device.

[DCIM_Support]

Hello Everyone, 

In StruxureWare Central i am having issues in launching one of the device type "UPS" as others are perfectly getting opened but when I am trying to open the said type it gives me the following error;

"Could not connect to the device, make sure the device is connected, and the device launch settings are correct (i.e. port and protocol)."

I have checked all the configurations of this device and even i can reach to the monitoring panel through web console but in client I am having this issue. I have even rebooted the server but still the same issue.

-Faheem

(CID:122095386)

[DCIM_Support]

Hi fhkhatri,

Check, please, from the context menu of this problem UPS its Device Launch Settings...:

Is it right and correct there?

With respect.

(CID:122095428)

[DCIM_Support]

I have already checked it, it is correct. Also I have matched the launch settings with the other device's launch settings. We are using port 80.

Regards

(CID:122095662)

[DCIM_Support · Accepted solution]

Hello Faheem,

Is the device on the SWC Public or Private LAN?
Have you tried rebooting the network management card of the device?
Are you able to ping the device from SWC?  You can try this from the SWC link below.
http://IP_of_SWC_Server/nbc/status/Troubleshoot

Regards

(CID:122095756)

[DCIM_Support]

All the devices are on Private Lan, one thing i need to add this device was getting launched 2 weeks back and suddenly (without any changes) it stopped launching.

No I did not try to reboot the network management card, though i did reboot the server.

Yes I did pinged the device from SWC and It gave the reply.

Regards

(CID:122096101)

[DCIM_Support]

John, let me know the steps to reboot the Network Management Card. I should try to do that as well.

Regards

(CID:122096467)

[DCIM_Support]

Hello Faheem,

If you can login to the device directly on the Private LAN, you can  reboot it from the web interface. You may need to have a PC also on the Private LAN to access it.
If it is a NMC 1 device with 3.x firmware, go to Administration > General > Reset/Reboot. 
If it is a NMC 2 device with 6.x firmware, go to Control > Network > Reset/Reboot.

Regards 

(CID:122685077)

[DCIM_Support]

Dear John,

I think there is an issue with its web protocol. As you said I am trying to go directly through its web interface but the browser stuck on connecting and I can reach all the other devices web interface.

I tried both the protocols; HTTP and HTTPS.

Regards

(CID:122685148)

[DCIM_Support]

Faheem,

In that case, you will need to go to the device itself, and press the Reset button to reboot the management card. You should also check the Status and Link LEDs while you are there. The web link below shows what you should looking for with the LEDs.

http://www.apc.com/us/en/faqs/FA265129/

Regards

(CID:122685164)

[DCIM_Support]

Dear John,

Thanks a million, resetting physically helped resolve this issue.

Best of Regards

Faheem

(CID:122685196)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.