We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!
EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-10-18 09:40 AM
Hi team,
we have a customer with IT Expert and IT Gateway and it has a lot of alarms of lost network connections with the devices. We would like to increase the timeout in these monitored devices, but we do not see this option in the gateway or in Ecostruxure IT Expert.
Is it possible to increase the timeout in IT Expert? In DCE at least is possible.
Thanks in advance
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-03 06:40 AM
Hi @jzurera,
Timeouts and retries between the gateway and end devices can be adjusted within the Gateway interface:
Regards,
Cory
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-03 06:40 AM
Hi @jzurera,
Timeouts and retries between the gateway and end devices can be adjusted within the Gateway interface:
Regards,
Cory
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.
With achievable small steps, users progress and continually feel satisfaction in task accomplishment.
Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.
of