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EcoStruxureIT gateway error running discovery

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
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EcoStruxureIT gateway error running discovery

This question was originally posted on DCIM Support by Garry Priestland on 2018-10-11


Following an upgrade of the gateway to the latest version I am now unable to run discoveries.

I get at least 2 issues.

When I go to the discoveries page or try to run a discovery I get this error:

{ "data": { "status": 500, "code": 500, "message": "Internal Server Error", "source": "Unknown name value [3] for enum class [com.se.common.model.Severity]; nested exception is java.lang.IllegalArgumentException: Unknown name value [3] for enum class [com.se.common.model.Severity]" }, "status": 500, "config": { "method": "GET", "transformRequest": [ null ], "transformResponse": [ null ], "headers": { "Accept": "application/json, text/plain, */*", "Accept-Language": "en_US" }, "timeout": 600000, "url": "rest/discoveries/status" }, "statusText": "Internal Server Error" }

 

I tried to delete all the saved discoveries but 2 of them will not delete.  If I try I get the same error.

I cannot edit those discoveries either.

Can you advise how to resolve this please?

 

(CID:134682287)

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DCIM_Support
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Re: EcoStruxureIT gateway error running discovery

This answer was originally posted on DCIM Support by Ralph Berrett on 2018-10-11


You might want to try to close your browser and clear its cache.  Then retry.

If that does not work can you get the following information.

  • What versions did you upgrade from and to?
  • Can you send the install.txt file? (located in the C:\Program Files\EcoStruxureITGateway\1.4.0)

 

 

(CID:134682728)

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Re: EcoStruxureIT gateway error running discovery

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-12


No luck with clearing the browser cache.

I upgraded from 1.3.2.11 (I think) to 1.4.

install.zip

(CID:134683148)

DCIM_Support
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Re: EcoStruxureIT gateway error running discovery

This comment was originally posted on DCIM Support by spezialist on 2018-10-15


Dear Garry Priestland,

You can show a couple of screenshots with parameters and results of discovering?

You can immediately after the appearance of the above error, download and analyze the log-files of your EcoStruxure IT Gateway?

If everything is so bad, you will probably have to uninstall the non-working version of the EcoStruxure IT Gateway software and perform a clean installation of the latest version of the EcoStruxure IT Gateway.

With respect.

(CID:134683790)

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Re: EcoStruxureIT gateway error running discovery

This answer was originally posted on DCIM Support by Jef Faridi on 2018-10-16


Hi Garry,

I had a quick look at the provided install.log, and it appears the installation/upgrade have been successful (without any errors). (it would have been great if the console logs were included as well). Wondering if you still have the issue(s), or perhaps restarting the server/services might have resolved the issue... If the issue is unresolved, can you please open a ticket for it (report it via your App), thanks.

Kind regards

(CID:134684244)

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🔒 Closed

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