EcoStruxure IT login

[JBBECK]

Hello All,

I upgraded yesterday (5/4/2020) to version 1.8.1.44 for the EcoStruxure IT Gateway. I then tried to login using Google Chrome. It said my password was not recognized. I reset the password as per the article entitled "How to reset the Gateway admin password in Gateway version 1.8.0" that was in the Help Center for EcoStruxure IT.  I tried to login again using Google Chrome. Three small circles started to dance around the area of the "Sign In" box and the Username and Password boxes came back. The Username box was empty and the Password box had nine (9) asterisks in it. And that is all.  I submitted a request to EcoStruxure IT Support for this. Request # 65934.  They suggested that I reset my password. I replied that I did. I even sent them a screen shot. No reply or response yet.  Has anyone in this forum experienced this? 

[AGray · Accepted solution]

Hi @JBBECK,

I responded to the ticket, but I'm going to post here for visibility since others might run into this as well. 

The URL you were navigating to is a cached URL from a previous version of the Gateway. The incorrect URL that is cache is most likely: https://localhost/gateway/#index.html/login

If you try to log in using this incorrect URL, it will not log you in and it will navigate you back to the login page.

The correct URL that is used for 1.8.1 is: https://localhost/gateway/#/login

Clearing the cache of your browser should prevent this issue from happening again.

Kind Regards,

Andrew