Device alarms notification policy

[jzurera]

Hi team,

I would like to know if it is possible to change the default notification policy in Device Alarms in DCE. In thresholds alarms it is possible, but in device alarms I do not see how to change the default notification policy.

Regards

[Cory_McDonald]

Hello jzurera,

It is not currently possible to make a different notification policy in DCE the default policy (grayed out).  You can rename the default policy, and use it like any other notification policy, but it will still always be the default policy.  You can manage what actions are within it and what Thresholds or Devices (Device Alarm Configurations) are in it, just like any other policy though.

Regards,

Cory

[jzurera]

HI,

but I have a notification policy configured for threshold alarms and I would like to assign this policy to only one device alarm. If I configure the default notification policy it will affect to all the device alarms, and I only want to receive emails for a specific device alarm.

Is it possible?

[ATrabert]

Unfortunately as you've already found out, no you cannot assign a notification policy to an individual device alarm, it's all or nothing.

What is the alarm specifically?  There may be another way to get it using threshold alarms, but it depends.

[Cory_McDonald]

Hello jzurera,

All device level configurations (alarms) are tied to the device and they can't split out.  You can look into making custom thresholds if there is a sensor value that can be used to determine if the condition exists or not.  This custom threshold can then be put into your separate policy from the device alarm configurations.

Regards,

Cory

[jzurera]

Hi,

our customer had a problem in a compressor inside a cooling machine and we have seen that there was a device alarm that informed of this error, but it did not have any action alarm configured because it was inside the default notification policy.

We have checked the sensors of this cooling machine and we have seen that the temperature of the compressor was very high during this fault. So we could configure a threshold of this sensor but we have another problem, the normal temperature of this sensor is above 60ºC, and during the alarm was more than 80ºC, and the maximum temperature value that DCE admits for a threshold temperature alarm is 50ºC. So we cannot use this sensor.

Regards

[Cory_McDonald]

Hello @jzurera,

Thank you for the additional information.  I am curious as to why your device is not within a notification policy that has actions, whether that be the default or another, to catch and send these Device Alarm Configurations.  You could create different actions for different severities, if you were concerned with receiving too many alarms.  You can also reclassify these alarms to different severities if you wanted to limit it down further to which ones you considered in each category: failure, critical, error, warning, and Informational.

Regards,

Cory

[jzurera]

Hi @Cory_McDonald 

I have seen that I cannot assign a custom notification policy to preconfigured device alarms, only the default notification policy is configured and cannot be disabled. If I activate actions for the default policy, all the devices with preconfigured device alarms wil be affected because all of them are inside the default notification policy.

We have configured the actions with a customized notification policy assigned to threshold alarms. If we could configure the temperature above 50ºC it would be enough and we would not need the device alarms.

Regards

[Cory_McDonald · Accepted solution]

@jzurera,

You can move a device out of the default notification policy to another if you want, but just keep in mind that all Device Alarm Configurations, for that device, move with it.  If you want to be notified of all alarms on some devices, you can move the "Devices" into that notification policy and set up actions.  The reason that all of the devices are in the default notification policy is because that is the default option when discovering a device.

There is two ways to move devices to a new notification policy:

1. Alarm Configuration Perspective > Navigation Pane > Right-click on device > Change Device Alarm Notification Policy > Choose new policy.
2. Alarm Configuration Perspective > Notification Policies Pane > Right-click on Policy (you want devices to be in) > Edit > Devices Tab (bottom section) > Choose Devices... > Check the boxes for the devices you want to be part of this policy.

Following these steps will allow you to separate out your Device Alarm Configurations, by device, into different notification policies, rather than them all being within the Default Policy with no actions.

Kind Regards,

Cory

[jzurera]

Thank you @Cory_McDonald , I didn't know that I could change the notification policy from the navigation menu. I had always changed the notification policy in the right panel of Threshold Alarm Configuration, and this option does not appear for Device Alarms Configuration tab.

This is very useful.