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EcoStruxure IT Gateway Auto update?

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DCIM_Support
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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

EcoStruxure IT Gateway Auto update?

Hello, is it possible to enable auto update of ESX IT Gateway?

 

Thanks

(CID:137108711)

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DCIM_Support
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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

Hello Sven,

Of course yes it is possible to enable auto-update.

If you connect to your EcoStruxure account, please go to:

  • Administration
  • Gateways
  • Click on your Gateway
  • Check box: " Allow this Gateway to be updated automatically by Schneider Electric"

Kind regards

 

(CID:137108718)

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

Hello,

 

it is enabled, but gateway is not newest version.

 

 

 

(CID:137108758)

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:03 PM . Last Modified: ‎2024-04-03 11:37 PM

Hi Sven, let me get back to you shortly on this.

Regards

Charlotte

(CID:137108883)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Dear Sven Ortmann,

From the release to the latest free EcoStruxure IT Gateway software:

EcoStruxure IT Gateway 1.4.3.9 released
This release addresses an issue with auto update that affects installations of Gateway 1.4.2.6. Systems with Gateway 1.4.2.6 installed must be manually updated. How to update Gateway software

Therefore, it is recommended that you manually upgrade your gateway to the latest version.

Hope this helps you.

With respect.

(CID:137108888)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

hello,

 

i was unable to install the update manually:

 

(CID:137110932)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Dear Sven Ortmann,

I suspect, that you are doing a gateway software update without sufficient administrative rights. Check it out, please. You must have server administrator privileges.

With respect.

(CID:137110911)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Hello I do have administrator rights, but also with right click and start as administrator the same error

 

 

 

Is there a install error log?

(CID:137110935)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Dear Sven Ortmann,

As a rule, install log files is located in the user's home directory, on behalf of which the gateway installation is started (for example C:\Users\your_user_name\AppData\Local\Temp).

That is why I clarify the administrative privileges of your PC user. See, for example, the decision of your colleague Patrick Hesters from topic EcoStruxure IT Gateway 1.4.0.68 Error during install:

ISSUE SOLVED ! ! ! 

I deleted c:\program files\EcostructuxureITGateway

and

I cleared c:\windows\temp (I did not his before), and c:\users\Administrator\AppData\local\Temp.

I rebooted the server and then I did an install, and everthing went fine , no error anymore !

It is strange that when I was logged in as "phe" and I started the installation as "RunAsAdministrator" that I did not got enough install rights.  where is it mentioned in the documentation that EcoStruxureITGateway should be installed only as Administration?

Thanks for your help.

For verification: can you stop and start two Windows-services of this gateway software from your user: EcoStruxureITGateway-db and EcoStruxureITGateway ?

With respect.

(CID:137110920)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

I had experienced and reported the two issues for upgrading EcoStruxure IT gateway from 1.4.0.68 to 1.4.3.9.  This maybe helpful to you.

1) Issue on Multi-byte language Windows environment

If you are using the Windows OS with multi-byte language environment, it may be the same issue which I have faced in the below.  

Failed to install EcoStruxure IT Gateway 1.4.3 and unable to uninstall

In it, I also described the workaround for this issue.

 2) Issue depends on port number for database

When database port number is greater than or equal to 6000, I had experienced the failure during upgrade installation. 

Database port handling issue? in the IT Gateway 1.4.3.9 upgrade

Unfortunately, I could not get comments in this community. So, I don't have the workaround for it.
In this case, according to my experiences, what I can personally advice you is just not to apply the large port number for database.

Regards,

Akihiro

(CID:137110915)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Hello I found an error entry:

 

[20:45:35] Error running C:/Program Files/EcoStruxureITGateway\1.4.3/jre/bin/java -cp "C:\Users\xxxx\AppData\Local\Temp/gateway_upgrade/*"  com.se.install.GatewayInstallHelper "C:\ProgramData/EcoStruxureITGateway/1.4.3/data" 5432 "C:/Program Files/EcoStruxureITGateway\1.4.3/apache-tomcat" 8005 443 "C:\ProgramData/EcoStruxureITGateway/1.4.3/conf/keystore/dcos.keystore" "C:/Program Files/EcoStruxureITGateway\1.4.3" "C:\ProgramData/EcoStruxureITGateway/1.4.3" gateway upgrade 1.4.3 1_4_3 EcoStruxureITGateway 1.4.0 "C:\Users\sesa272418\AppData\Local\Temp" gateway gateway 2047 prodCloud "-Dlog4j.configuration=file:C:/Program Files/EcoStruxureITGateway\1.4.3/apache-tomcat/conf/log4j.properties -Djava.util.prefs.systemRoot=/home/gateway/.java -Djava.util.prefs.userRoot=/home/gateway/.java/.userPrefs -Dse.common.user.root.preferences=user -Dse.common.persist.system.properties=true -Dse.common.preferences.version=v1_4_3 -Dse.dcos.schema.version=1.4.3 -Xmx2047m -Dorg.apache.xml.dtm.DTMManager=org.apache.xml.dtm.ref.DTMManagerDefault -Djdk.http.auth.tunneling.disabledSchemes= -Djdk.http.auth.proxying.disabledSchemes= -XX:+HeapDumpOnOutOfMemoryError -XX:MetaspaceSize=100m -XX:MaxMetaspaceSize=256m -XX:CompressedClassSpaceSize=128m ": org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
    at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:404)
    at org.apache.commons.exec.DefaultExecutor.execute(DefaultExecutor.java:166)
    at org.apache.commons.exec.DefaultExecutor.execute(DefaultExecutor.java:153)
    at com.se.install.ExecProcess.exec(ExecProcess.java:69)
    at com.se.install.Upgrade.initDb(Upgrade.java:316)
    at com.se.install.Upgrade.doUpgrade(Upgrade.java:112)
    at com.se.install.GatewayInstallHelper.main(GatewayInstallHelper.java:111)

(CID:137110937)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

I read the error log from you and I think your case is different from my 2 cases in the above, unfortunately.  

(CID:137110926)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:37 PM

Dear Akihiro Yamagami,

Thank you for updating the information: I am convinced that in this case it is best to make a clean installation of the latest gateway software. It will save your time 😀.

With respect.

(CID:137110930)

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:36 PM

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Posted: ‎2020-07-05 03:04 PM . Last Modified: ‎2024-04-03 11:36 PM

hello I could install the  update with the help of support. but now with the newest version, the auto update does not work again but manual installation worked.

Seems there is a problem with SE Proxy Zscaler?

(CID:137730082)

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Posted: ‎2020-07-05 03:05 PM . Last Modified: ‎2024-04-03 11:36 PM

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Posted: ‎2020-07-05 03:05 PM . Last Modified: ‎2024-04-03 11:36 PM

Dear Sven Ortmann,

Please tell us if you could solve your problem or not?

With respect.

(CID:137729886)

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Posted: ‎2020-07-05 03:05 PM . Last Modified: ‎2023-10-22 01:59 AM

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Posted: ‎2020-07-05 03:05 PM . Last Modified: ‎2023-10-22 01:59 AM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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