EcoStruxure IT Gateway Auto update?

[DCIM_Support]

This question was originally posted on DCIM Support by Sven Ortmann on 2018-12-07

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Hello, is it possible to enable auto update of ESX IT Gateway?

Thanks

(CID:137108711)

[DCIM_Support]

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2018-12-07

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Hello Sven,

Of course yes it is possible to enable auto-update.

If you connect to your EcoStruxure account, please go to:

• Administration
• Gateways
• Click on your Gateway
• Check box: " Allow this Gateway to be updated automatically by Schneider Electric"

Kind regards

(CID:137108718)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sven Ortmann on 2018-12-07

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Hello,

it is enabled, but gateway is not newest version.

(CID:137108758)

[DCIM_Support]

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2018-12-07

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Hi Sven, let me get back to you shortly on this.

Regards

Charlotte

(CID:137108883)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-12-07

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Dear Sven Ortmann,

From the release to the latest free EcoStruxure IT Gateway software:

EcoStruxure IT Gateway 1.4.3.9 released

This release addresses an issue with auto update that affects installations of Gateway 1.4.2.6. Systems with Gateway 1.4.2.6 installed must be manually updated. How to update Gateway software

Therefore, it is recommended that you manually upgrade your gateway to the latest version.

Hope this helps you.

With respect.

(CID:137108888)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sven Ortmann on 2018-12-07

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hello,

i was unable to install the update manually:

(CID:137110932)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-07

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Dear Sven Ortmann,

I suspect, that you are doing a gateway software update without sufficient administrative rights. Check it out, please. You must have server administrator privileges.

With respect.

(CID:137110911)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sven Ortmann on 2018-12-10

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Hello I do have administrator rights, but also with right click and start as administrator the same error

 

Is there a install error log?

(CID:137110935)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-11

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Dear Sven Ortmann,

As a rule, install log files is located in the user's home directory, on behalf of which the gateway installation is started (for example C:\Users\your_user_name\AppData\Local\Temp).

That is why I clarify the administrative privileges of your PC user. See, for example, the decision of your colleague Patrick Hesters from topic EcoStruxure IT Gateway 1.4.0.68 Error during install:

ISSUE SOLVED ! ! ! 

I deleted c:\program files\EcostructuxureITGateway

and

I cleared c:\windows\temp (I did not his before), and c:\users\Administrator\AppData\local\Temp.

I rebooted the server and then I did an install, and everthing went fine , no error anymore !

It is strange that when I was logged in as "phe" and I started the installation as "RunAsAdministrator" that I did not got enough install rights.  where is it mentioned in the documentation that EcoStruxureITGateway should be installed only as Administration?

Thanks for your help.

For verification: can you stop and start two Windows-services of this gateway software from your user: EcoStruxureITGateway-db and EcoStruxureITGateway ?

With respect.

(CID:137110920)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2018-12-12

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I had experienced and reported the two issues for upgrading EcoStruxure IT gateway from 1.4.0.68 to 1.4.3.9.  This maybe helpful to you.

1) Issue on Multi-byte language Windows environment

If you are using the Windows OS with multi-byte language environment, it may be the same issue which I have faced in the below.  

Failed to install EcoStruxure IT Gateway 1.4.3 and unable to uninstall

In it, I also described the workaround for this issue.

 2) Issue depends on port number for database

When database port number is greater than or equal to 6000, I had experienced the failure during upgrade installation. 

Database port handling issue? in the IT Gateway 1.4.3.9 upgrade

Unfortunately, I could not get comments in this community. So, I don't have the workaround for it.
In this case, according to my experiences, what I can personally advice you is just not to apply the large port number for database.

Regards,

Akihiro

(CID:137110915)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sven Ortmann on 2018-12-12

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Hello I found an error entry:

[20:45:35] Error running C:/Program Files/EcoStruxureITGateway\1.4.3/jre/bin/java -cp "C:\Users\xxxx\AppData\Local\Temp/gateway_upgrade/*"  com.se.install.GatewayInstallHelper "C:\ProgramData/EcoStruxureITGateway/1.4.3/data" 5432 "C:/Program Files/EcoStruxureITGateway\1.4.3/apache-tomcat" 8005 443 "C:\ProgramData/EcoStruxureITGateway/1.4.3/conf/keystore/dcos.keystore" "C:/Program Files/EcoStruxureITGateway\1.4.3" "C:\ProgramData/EcoStruxureITGateway/1.4.3" gateway upgrade 1.4.3 1_4_3 EcoStruxureITGateway 1.4.0 "C:\Users\sesa272418\AppData\Local\Temp" gateway gateway 2047 prodCloud "-Dlog4j.configuration=file:C:/Program Files/EcoStruxureITGateway\1.4.3/apache-tomcat/conf/log4j.properties -Djava.util.prefs.systemRoot=/home/gateway/.java -Djava.util.prefs.userRoot=/home/gateway/.java/.userPrefs -Dse.common.user.root.preferences=user -Dse.common.persist.system.properties=true -Dse.common.preferences.version=v1_4_3 -Dse.dcos.schema.version=1.4.3 -Xmx2047m -Dorg.apache.xml.dtm.DTMManager=org.apache.xml.dtm.ref.DTMManagerDefault -Djdk.http.auth.tunneling.disabledSchemes= -Djdk.http.auth.proxying.disabledSchemes= -XX:+HeapDumpOnOutOfMemoryError -XX:MetaspaceSize=100m -XX:MaxMetaspaceSize=256m -XX:CompressedClassSpaceSize=128m ": org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
    at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:404)
    at org.apache.commons.exec.DefaultExecutor.execute(DefaultExecutor.java:166)
    at org.apache.commons.exec.DefaultExecutor.execute(DefaultExecutor.java:153)
    at com.se.install.ExecProcess.exec(ExecProcess.java:69)
    at com.se.install.Upgrade.initDb(Upgrade.java:316)
    at com.se.install.Upgrade.doUpgrade(Upgrade.java:112)
    at com.se.install.GatewayInstallHelper.main(GatewayInstallHelper.java:111)

(CID:137110937)

[DCIM_Support]

This comment was originally posted on DCIM Support by Akihiro Yamagami on 2018-12-12

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I read the error log from you and I think your case is different from my 2 cases in the above, unfortunately.  

(CID:137110926)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-12

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Dear Akihiro Yamagami,

Thank you for updating the information: I am convinced that in this case it is best to make a clean installation of the latest gateway software. It will save your time 😀.

With respect.

(CID:137110930)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sven Ortmann on 2019-01-07

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hello I could install the  update with the help of support. but now with the newest version, the auto update does not work again but manual installation worked.

Seems there is a problem with SE Proxy Zscaler?

(CID:137730082)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-05

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Dear Sven Ortmann,

Please tell us if you could solve your problem or not?

With respect.

(CID:137729886)

[DCIM_Support]

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